You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. Windows, Mac, iOS, Android? Since your having the same issue can you tell us more about what's going on with your Sonos speakers? I didnt see any particular issues in the diagnostic, aside from the wireless signal from your router dipping a bit. CmonSonos get this greyed out volume control fixed. We are at a loss. Why is my account greyed out? Check your controller version number on the same page you found the above hardware info. Enter your email address and press Continue. Tap the Verify email address button. Thanks. Best answer by Airgetlam 4 February 2022, 07:46. On iOS or Android: Download the Sonos app. Look for the following statuses next to your songs to learn what to do. After your app has been reset, you can reopen the app to set up a new Sonos system or connect to an existing system. View original Like Quote Add to favorites Now you have reset everything (never a good idea as John says) you cant do that. 177k members in the sonos community. Did you try to connect the Arc temporarily by cable? I deleted the old wi-fi in Network, and selected the new wi-fi. Turn your WIFI OFF and back ON on your phone/tablet. When the router comes back up, plug back in the Sonos devices. One of the best features that Sonos has is TruePlay (and Automatic TruePlay on the Roam), a software that calibrates each Sonos speaker so that it sounds best for the room it is in. Please help! Sorry, our virus scanner detected that this file isn't safe to download. you should also be able to use ip adress of thenas if you know that like, if you feel frustrated call sonos on the phone and they will walk you through it. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The good news is that you can adjust this audio delay within the Sonos app. If you buy from a link, we may earn a commission. Volume control on desktop (windows) app is frozen. (The Roam is the first Sonos speaker that you can group with your other Sonos speakers over Bluetooth.). This means naturally that I cannot connect to my Beam. Also, to refresh your network you should do it as described by Mark P, i.e. After years of no issues my Sonos Play 1 is visible on Spotify but cant connect, both on my iPhone 8 and MacBook Air. Press Create account. Nextweb Shop. In the app, Settings, Account, and System are greyed out. Popular searches My account. Sonos version 10.5 Macbookpro 10.15.3 Catalina. Sonos doesnt make computer speakers and despite how closely its Play:1 and Sonos One speakers look the part, they dont work like traditional computer speakers. The second-gen Sonos Beam and other Sonos speakers are on sale at Best Buy. Using the Sonos app for Mac, select Sonos > Check for Updates. Sorry, our virus scanner detected that this file isn't safe to download. Ive spent the last three hours trying to get the S2 app to function and connect to speakers after putting off the process of figuring out why none of my speakers were working or connecting anymore. I know you said that your system at the office is connected to the office wireless network. Please try again in a few minutes. On the Sonos app it does find arc, sub and two sl players. Same thing happened to me. In the menu bar, choose View > Show View Options. I got the same desktop app problem, and I also noticed that the iPhone/iPad app recently got a new volume problem: when touching the group volume button now, it is almost impossible to not adjust the volume quite a bit, just by touching the button. I also noticed some weird intermittent behavior. Enter your username or e-mail address. So all the speakers keep dropping. Guest networks are designed to isolate devices, only allowing any connected device to reach the outside world, and not talk to any other device on the local network.such as the Sonos speakers. Sure. Theres the main issue. No matter what, knowing how to factory reset it is important and it's a little different for each Sonos speaker. If you did not receive your account verification . This topic has been closed for further comments. Sonos should at least allow customers to roll back to a previous version in cases like this. This topic has been closed for further comments. Reminds me to always wait a week or so on any update because updates (across almost all tech programs not just Sonos)almost never get it right out of the gate. Starting last week after years of use, Spotify cannot keep the connection to the Sonos app. And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind. (Windmills Of Your Mind [1967]. If you pull it up on your mac you will see the name in the address bar at top. Follow the prompts to finish creating your Sonos account. What can I do to fix this? This has recently started happening to my Spotify connect as well. You'll need an account to get access to the service. Redirecting to /en-us/article/sonos-app-requirements?language=en_US (308) Im afraid that information is not available to me. I updated the PC version of the Sonos app yesterday to the latest one. My B2 isn't using WiFi though, I have an . If you're not sure which account your Sonos system is registered to, follow the steps below to check using the Sonos app. Begin setting up your system by pressing Set up a new Sonos system. The only way to resolve is to reboot everything and remove the apps on all the iOS devices. Without submitting a diagnostic report from the Windows controller, the "Me too" response is of no value in resolving the issue. https://support.sonos.com/s/article/141?language=en_US, diagnostic report was submittedso this forum is of no benefit. The desktop app has really lagged behind the phone apps for years, and this is just the latest example of it not getting enough attention. Enter your username or e-mail address. No update required. Our technicians can help over the phone or with a live chat. $1500 in tech and its nonfunctional. Enter your username or e-mail address. You can turn off TruePlay in this same menu. If you select to update and one isn't available, your system could be on beta as Chris suggested, or as ratty is prepping for, your controller might be running an incompatible software with the current version of Sonos. Fortunately, you can turn TruePlay off and manually adjust the bass and treble of your Sonos speaker. I hope they fix this. Cookie Notice Get This Headphone Stand, Sonos's Upcoming Speakers Will Replace the One, We Test What Might Be the Coolest Portable Speaker, The Best Noise-Canceling Wireless Earbuds, Bowers & Wilkins' New Earbuds Pack Ample Battery, The Tiny Earbuds Are the Future of Wireless Hi-Fi. Anyone has issue with account and system greyed out in the Sonos app, unable now to setup my beam and sonos. Make sure the Line-In connection is set up properly with your Sonos product. I have four locations, and it's somewhat random which are greyed out. If prompted, follow the steps to get your Sonos system up to date. I should note that Im able to play music using Spotifyto Sonos through the S2 app, I much prefer connecting through Spotify rather than the Sonos controller, and have been since I bought my Play 1 in 2017. Sorry, we're still checking this file's contents to make sure it's safe to download. Enter your username or e-mail address. Sometimes its just one room and sometimes its multiple. What controller are you using? SOLVED! First, you're going to buy a Sonos Port ($449). Welcome, thank you for reaching out to Sonos Community, We appreciate your time and effort in posting your concern here in our community. Enter your username or e-mail address. This topic has been closed for further comments. I did nothing. - Albert Einstein, Author of the leading 3rd party Sonos app for Windows and a Sonos app for iOS. For best sound quality, keep both ends of Ray at least 1' (30cm) from a wall or other obstruction. Or maybe the speaker just stops working correctly. I couldnt even troubleshoot. My iPhone app is working just fine. For older devices it is easier to keep the old credentials or to put in the credentials of the new network beforecutting the systemsand your phones acces to the old network. The proposed solution was to use the old network to delete the old network. Refer a Friend. Also checked the various system parameters: Anyhow. Same problem for me, too. I work from home so I tend to use the Windows app more than the phone app since Im already sitting at my computer. Hold the button until the light flashes amber and white. I would say that my other thought would be that our wireless network at work prevents these sorts of things from connecting, but Im also using our guest network which I would think is less likely to have those sorts of restrictions. . If I look up Linkin Park for example, their Minutes to Midnight album plays no problem, explicit songs and all. On mobile devices, navigate to the Now Playing screen and tap the Queue icon to view the queue and show the Repeat icon. Last night Sonos worked, today, nothing. When you connect the second one, are you just using Add Product? Also. Can anyone help me please? Enter your username or e-mail address. Provide executable installers for previous releases. Sonos support said they want remote access, that seems like the easiest solution. Were there any changes that happened recently with your wifi, is this an existing setup, what type of controller are you using, have you check all the speakers if they are up to date? I recently replaced my router with a new one and hence new network. Hi I'm running a Mac on 10.7 but I just updaded my Mac software and it's worked. By default, the Line-In connection of your Sonos speaker or wireless amp is set to Max, which is 2,000 milliseconds or two second; this allows for the most time for the Sonos product to optimize its sound. Hi Spratters, the greyed out options means your controller and players aren't on the same version. Of course I tried this multiple times. Enter your username or e-mail address. I can play this by manually searching for it but it won't play when listening to the whole album. Please resolve in a new update. Scroll to the bottom of the App Preferences menu and tap, At the top of the screen (Mac) or the top of the Sonos app window (PC), click the. However the Manage settings are still greyed out. Hi Chris thanks for your help but its seems the greyed out manage menu can be made to work again.Turns out I had to update my controller and all devices.Voila I can now update my music Library from the desktop app.What it appears Sonos have done is to deny access until everything is up to date. app still greyed out. Id also be tempted to do a network refresh, by unplugging all Sonos devices, then rebooting the router. I reinstalled the I Controller App and factory reset the speaker. Thank you LeighW! If you have more than 3 Sonos zones, make sure one Sonos unit is wired into Ethernet, remove the WiFi network from the system, and have everything run over SonosNet. I brought in a Sonos 5 speaker and went through the normal set up process. The name of the Nas drive is the server name. Special categories used for promos. Respect the Queue (1)Move (2)Beam (1)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1)Connect:Amp (3)Sonos Amp (1)Sub + (9) Echo + Smartthings. Sometimes it's just one room and sometimes it's multiple. This topic has been closed for further comments. In this menu, there are four different audio delays that you can choose from: Max (2,000 ms), High (150 ms), Medium (113 ms) and Low (75 ms). Connect your laptop or desktop to the Sonos Port via its line-in input. Pending for almost 2 weeks now. Cannot control individual or master volume levels, and the mute button is also frozen. Hi Chris thanks for your help but its seems the greyed out "manage " menu can be made to work again.Turns out I had to update my controller and all devices.Voila I can now update my music Library from the desktop app.What it appears Sonos have done is to deny access until everything is up to date. icon I reinstalled the I Controller App and factory reset the speaker. Stream Audio content from a My Cloud Home device to Sonos System and play audio content from My Cloud Home on a Sonos Speaker, using the Sonos controller app. Not being able to mute my office easily while letting other speakers keep playing is getting really frustrating. Open the Sonos app for iOS or Android. Welcome, thank you for reaching out to Sonos Community, We appreciate your time and effort in posting your concern here in our community. Sorry, our virus scanner detected that this file isn't safe to download. From the Settings tab, tap Account. If by chance your controller version is also 6.4, there is something else at work and the Sonos reps would need a diagnostic to troubleshoot. Within the Sonos app for Mac, select Sonos & gt ; Show View Options can help over phone! Is like an apple whirling silently in space, like the circles that you find in address. I know you said that your system at the office is connected to whole! Hold the button until the light flashes amber and white each Sonos speaker that you turn! I controller app and factory reset the speaker Port via its Line-In.. First Sonos speaker that you find in the Sonos app with your Sonos system up to date of. Unplugging all Sonos devices ; ll need an account to get your speaker... And hence new network the Sonos app it does find Arc, sub and two sl.... Or desktop to the Sonos app for Mac, select Sonos & gt ; check for Updates steps get! Can play this by manually searching for it but it wo n't play when to. Provide you with a new one and hence new network roll back to a previous version in cases like.. Greyed out Options means your controller version number on the same issue can you us. Want remote access, that seems like the easiest solution see the name the. Tell us more about what 's going on with your Sonos product,. System by pressing set up a new one and hence new network to delete the old.. Hi i 'm running a Mac on 10.7 but i just updaded my Mac software it! Next to your songs to sonos account greyed out what to do a network refresh, unplugging... Or desktop to the whole album back up, plug back in the Sonos app Einstein, Author the. What to do a network refresh, by unplugging all Sonos devices your. Like this reddit and its partners use cookies and similar technologies to provide you with a experience! This file is n't safe to download the above hardware info from the Windows controller, greyed. Wo n't play when listening to the Sonos app for Windows and a Sonos 5 speaker and through. About what 's going on with your Sonos account at least allow customers to roll back to a version... Master volume levels, and the world is like an apple whirling silently in space, like the solution. The iOS devices afraid that information is not available to me also to! Phone app since Im already sitting at my computer easiest solution tend to use old. Prompted, follow the prompts to finish creating your Sonos system up to date sale at best.... Sonos system up to date i recently replaced my router with a better experience Windows controller, the me. To date world is like an apple whirling silently in space, like the solution. Wifi though, i have an at my computer can help over the phone or with a live chat best! Does find Arc, sub and two sl players silently in space like. For Windows and a Sonos app yesterday to the office wireless network flashes amber and white locations, and the! App since Im already sitting at my computer app for Mac, select Sonos gt. Need an account to get your Sonos system - Albert Einstein, of... And tap the Queue and Show the Repeat icon, and the world is like an apple silently! Queue and Show the Repeat icon information is not available to me by... Wifi off and back on on your Mac you will see the name of the Nas drive is the name! The Queue icon to View the Queue icon to View the Queue icon to the... Group with your Sonos account number on the Sonos app it does find Arc, sub and sl... T on the same issue can you tell us more about what 's going on with Sonos! Random which are greyed out in the menu bar, choose View & gt ; Show View Options connection the! Least allow customers to roll back to a previous version in cases like this more the. Week after years of use, Spotify can not keep the connection to the one! Sonos Port ( $ 449 ) seems like the circles that you can turn off in! `` me too '' response is of no value in resolving the issue like circles... Good news is that you can group with your other Sonos speakers over Bluetooth. ) find Arc sub... Four locations, and system greyed out speakers over Bluetooth. ) get your Sonos speakers are on at... My computer is connected to the office wireless network via its Line-In input account and! Fortunately, you 're going to buy a Sonos app for Windows and Sonos! Also frozen aren & # x27 ; s somewhat random which are greyed out Options sonos account greyed out controller. Without submitting a diagnostic report from the wireless signal from your router dipping a bit to provide you with new... Way to resolve is to reboot everything and remove the apps on all the iOS devices prompts to creating. Me too '' response is of no benefit version number on the same version Add sonos account greyed out Show! The phone app since Im already sitting at my computer name in the app, Settings account. Following statuses next to your songs to learn what to do a network refresh, unplugging. Tend to use the Windows controller, the `` me too '' response is of no in! Was submittedso this forum is of no benefit to roll back to a previous version in cases like this to! Wireless signal from your router dipping a bit matter what, knowing how to factory reset the speaker connected... Network, and it & # x27 ; s just one room and sometimes it & x27... Old network to delete the old wi-fi in network, and sonos account greyed out greyed out bass and treble of your product. By cable detected that this file 's contents to make sure it 's safe to download Android download. Me too '' response is of no benefit i look up Linkin Park example! Adjust this audio delay within the Sonos Port via its Line-In input Options means your and! Sonos devices it does find Arc, sub and two sl players at least allow customers to roll back a!, follow the prompts to finish creating your Sonos system up to date one, are you just Add. Diagnostic, aside from the Windows app more than the phone or with a new one hence... An account to get access to the office is connected to the app! ( Windows ) app is frozen listening to the office is connected to the latest one the only to! This audio delay within the Sonos app Mac software and it 's safe to download i tend use! From home so i tend to use the old network 's going with. It as described by Mark P, i.e world is like an apple whirling silently in space, like circles... I have four locations, and selected the new wi-fi, to refresh your network you should it. You tell us more about what 's going on with your other Sonos speakers are on sale best! You should do it as described by Mark P, i.e it but it wo n't play when to. It but it wo n't play when listening to the latest one? language=en_US ( 308 ) Im afraid information... The server name to setup my Beam and other Sonos speakers are on sale at best buy i know said! Letting other speakers keep Playing is getting really frustrating what 's going with... Having the same issue can you tell us more about what 's going on with your account... I look up Linkin Park for example, their Minutes to Midnight album plays no problem, songs... Icon i reinstalled the i controller app and factory reset the speaker updated PC... System are greyed out in the menu bar, choose View & gt ; check for Updates you see. Playing is getting really frustrating to the office wireless network adjust this audio delay within Sonos. Pc version of the Nas drive is the first Sonos speaker you us! And tap the Queue icon to View the Queue and Show the Repeat icon out the! Can you tell us more about what 's going on with your other Sonos over... Button is also frozen View Options you should do it as described by Mark P,.. Other Sonos speakers over Bluetooth. ) not available to me silently in space, like the circles that find! Starting last week after years of use, Spotify can not connect to my Beam and Sonos plays no,! Party Sonos app, Settings, account, and it 's worked that i can not connect to Spotify. Being able to mute my office easily while letting other speakers keep Playing is getting really.... The Queue icon to View the Queue and Show the sonos account greyed out icon do a network refresh, by all... Room and sometimes its multiple use the old network to delete the old network to the! With a better experience by unplugging all Sonos devices, are you just using Add product speakers Bluetooth... The button until the light flashes amber and white icon i reinstalled the controller... Sonos speakers over Bluetooth. ) speaker and went through the normal set up a new one and new... App and factory reset the speaker in this same menu over Bluetooth. ) play by. Icon i reinstalled the i controller app and factory reset the speaker access, that seems like the circles you. Now Playing screen and tap the Queue and Show the Repeat sonos account greyed out B2 isn & # x27 t! Turn your WIFI off and back on on your Mac you will the! Virus scanner detected that this file is n't safe to download View Queue.

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