It was AWFUL! I highly recommend Premier! March 28, 2018 / 10:00 PM Premier Pools told me my saltwater pool would be built in 3-4 months. What could we have done or do in the future to improve or change your perception? PLANO (CBSDFW.COM) -A North Texas company is trying to fine a local couple $3,500 and void their warranty for writing a negative review. This field is for validation purposes and should be left unchanged. We were promised rainbows and sparkles and received destruction with damaged property and workers with no ethics. He was so helpful in explaining all of our options and different designs that would fit our backyard. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. I would advise to never ever use this company for anything. Not even an apology. He was a pleasure to work with; and always honest and respectful. If weve made a mistake, wed like to be the first to know so that we can make it right. If you hire them have a lawyer on file to use because you will need them. Leave us a message or give us a call and we'll do everything we can to answer any questions you may have. At this point I would like my pool fixed! Accepted file types: jpg, gif, png, pdf, bmp, Max. I'm very happy now! They say there were issues with permits not being filed and workers not showing up. George ** was the franchised dealer that was servicing the Wichita Falls and surrounding area. Cameron was a great asset to us! Their biggest complaint -- the installation of the cap for the edge of the pool. I wish I could get half of my money back for the heartache, trouble, and our time. I highly suggest going with a different company. Currently on May 30, 2022 we finally got plaster. The area drains fine, however, their construction crew never shows up. I have called and texted *** several times and never get a response or call back. Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. The Gunite is so thin on the pole. But we dont just build pools, we offer the best in outdoor livingfrom outdoor kitchens to cozy living spaces. Lyon Financial is proud to partner with Premier Pools & Spas - Coastal Carolinas. Submitting a response indicates a willingness to work with customers to make things right. They are great on the visit to SELL you the dream of them building this beautiful backyard oasis. I would like compensation for my water ****.The plaster people did come out and want to do a patch job which is unacceptable the pool needs to be drained and properly done. "I filed that complaint with the Better Business Bureau and their attorney said I need to remove that, [because] he considered that a review as well. BBB Business Profiles are subject to change at any time. Pending Items -Clean overspray plaster off 20+ tiles - pending my inspection -Correct depth of sun shelf bubblers - not done / no progress -Correct and/or reinstall plaster finish - TBD pending MFG appointment; still haven't been given a date -Wire and test automation - Wire in the 2 actuators and setup the automation -Deliver cleaning robot - on order / pending delivery - You told me this was on order more than 4 weeks agowhat is the tracking number? When can I expect them to be done? FAQ. From the first scoop of dirt to the filling of the crisp water. Because were the largest pool contractors in the world, we have the highest quality materials at the lowest prices. Please fill out the form below and we'll be in touch as soon as possible. There were chipped & ragged edges everywhere, different sizes, cuts & patterns on the corners of the spa, rectangle pieces cut to try to make radiuses. We seek the pool. Your ideas are then given to our design team to produce a design that will encompass all your needs including adding value-added touches that we are known for. No matter your budget or the size of your backyard, Premier Pools has an option for you. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. The contract says dig to swim for most projects is 30-45 days with of course other factors that could prevent that from happening in a reasonable amount of time, 7 months is not a reasonable amount of time. I would not waste my time writing this review if I had any other option but at this point I am contacting a lawyer and will spend as much time as needed to let others know about this company. This should have been our warning to run away, but no I pushed my husband to continue using them. The only things needed at this point is correct the height of the bubbler jets and have the plaster manufacturer come look at your surface. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. Business Profile Premier Pools and Spas Pool Contractors Multi Location Business Find locations Contact Information 26499 Jefferson Ave STE E Murrieta, CA 92562-6981 Visit Website (951) 296-0199. The lack of communication between this company and their customers is unacceptable. Thanks Aric!!! Our goal is to give you one-on-one, personalized service. BILD Industries consulting in which we offer small . All Rights Reserved. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Request a FREE quote HERE or call us at (855) 212-2210. He contacted PP&S, who sent a worker to take a look. With those elements combined, the value we offer is unparalleled. At Pearland Pools, we pride ourselves on truly understanding our clients' desires, and delivering on our promise. Premier Pools & Spas has been on site with the concrete contractor and talked with the customer regarding the repair work that needs to be done there. In fact our first meeting, **** the project manager said no let them clean up their work. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. All they say is he refused to install it which is not the case. They have excuses for everything and its never their fault as to why your pool is still not built. The company can send materials and products to all areas and have its contractors work wherever they are needed. ***************, due to the personal tragedy you had to endure with your husband, you had requested that we hold off on construction. We also offer fiberglass pools, which are a great option if youre looking for something that is less maintenance and more cost-effective. Our pool was contracted on 06/2020 and here it is 09/26/2022 and we have not been able to get them to fix a drain overflow issue nor get the final plumbing inspection to pass. On 13th August 2021 my pool was plastered and filled with water. BBB Business Profiles generally cover a three-year reporting period. Premier Pools & Spas accepts credit cards. Grout lines not matched up & thicker in some places than others. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. PPAS builds and services swimming pools and spas for homeowners across the country. 9 total complaints in the last. Customer Reviews are not used in the calculation of BBB Rating, I signed a contract to build a pool with PPAS of South ******* on April 6th 2021, construction didn't start until March 2022. At Pearland Pools, we pride ourselves on truly understanding our clients desires, and delivering on our promise. We are the largest inground pool builder in the United States with over 100+ locations nationwide. Looking for pool financing? Nationwide: About. "There are problems with the pool and the Corcorans haven't been able to get the pool company to come out and fix it." We are the largest inground pool builder in the United States with over 100+ locations nationwide. Business hours may be different today. April 8, ******* called to schedule them Friday April 9 or Monday April 12. Our process begins with an initial consultation to understand your lifestyle, needs, budget and how we can help you transform your spaces. I am at my wit's end. But after paying almost $80,000, the Corcorans say they were unhappy with the company's performance. Premier Pools & Spas | HomeAdvisor prescreened Swimming Pool Contractors in Laguna Hills, CA. We ask questions pertaining to your lifestyle to capture everyones needs and create an environment that everyone can benefit from. You've requested a page on a website (cloudflarepreview.com) that is on the Cloudflare network. According to the complaint, the plaintiffs signed a contract on May 25, 2017 for the installation of a pool. Premier pool professionals will be by your side every step of the way from design to construction to maintenance so you can rest easy knowing you made the right choice. When our team begins the building process of your new pool, you will see the transformation begin right before your eyes. The drainage in your yard is not the issue, it is the fact that the hole keeps caving in due to your soil conditions. They said they would be back in a few days and now they will not respond to my calls and the dealer now says he is broke and I am just out of luck because his franchise was terminated by Premier Pools. There is no reason you shouldn't have finished by now. The second breach by Premier Pools and Spas of Salt Lake City Utah is the elevation of my pool. Attorney Paul Levy works for Public Citizen, a non-profit based in Washington, D.C. Clark says PP&S rating is currently an NR (no rating) while the BBB gives the company time to respond to the complaint. Thank you. Finally they agreed, sent us a new crew, jack hammered it out & assured us they would not leave our project until it was completed. We do not do remodels or concrete, just new pool builds. 11250 Pyrites Way Rancho Cordova, CA 95670. Premier collects fees from local franchises, but they dont stand behind any of their franchises. We've reconnected with Premier this year, and I gotta admit, Obie Miller has been a pleasure to work with. in 7 reviews, Ryan Rouse did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. in 7 reviews, Paul Cruze designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. in 5 reviews. As a matter of policy, BBB does not endorse any product, service or business. designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. Obviously, this hasn't happened at all. So many pool companies have gone under, yet Premier has continued to complete all contracts. My main concern is where all that water has traveled underneath and close to the foundation of my home.Sincerely,***************************. The first breach by Premier Pools and Spas of Salt Lake City Utah was the timeframe the pool was to be built. We've been waiting for this pool for over 6 months now. The company specializes in luxury pools and custom-designed pools. For more information about reviews on ConsumerAffairs.com please visit our There has been little progress the last three weeks. We are the Premier Pool Cleaning and Pool Service, a sister company of Premier Pools & Spas, which provides service & repair work whether you have an existing "Premier Pool" or not!Discover what thousands of customers across the U.S. already know - that Premier Pool Service is the company to call for all your repairs and equipment upgrades. I'm sitting here September 2022 and my pool is still not done. this customer is never satisfied. The Attorney General has received numerous complaints from Florida consumers concerning Premier Pools' business practices. Click below to learn more about each type. Well get to know your dreams, design style, budget and how youd like to use your new space. I have to contact them constantly to get any kind of information and still nothing gets done. Pool plans were completed by 3/18. DO NOT BUY A POOL FROM THEM!! Once you gave us the go ahead, we began immediately. Below are all the breaches that they did and if you'd like to have the worst experience of your life building a pool definitely hire them, they won't disappoint. Additionally, I had emailed Adriana Duque to get contact info and a reply was received on March 3rd asking for photos which were provided. I have been asking for a meeting on my project and no one will call. Now let's talk about the stagnant water that has algae and now mosquitos. He always acted with the utmost professionalism, returning phone calls promptly, stopping by frequently to oversee the crews, and always informing us of what was going on. Premier Pools and Spas offers plenty of extras, such as slides, Acapulco shelves, beach entries and more. 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