Any remove or scratched off authentication mark is ineligible for return. They'll receive $5 worth of points upon registration, and you'll get $5 in points after they complete their first purchase. You will not need to return the formula. Post purchase, if the consumer changes their mind . Seems strange to me. If you receive products that is defective, damaged, expired, or have quality issue, you may request to return the product within the allowed return period. Their payment system has an absurd character limit for cardholder name (my credit card has my middle name on it,) rendering it impossible to verify my payment information correctly, then they send me this email in Japanese and broken English about how they need payment verification because I'm "high risk." New Product Sale 2020 - 10% Off With Code: Clearance products that were advertised as near expired or marked with imperfection. If you need to get in touch with a Yamibuy customer service representative immediately, try using the chat feature on the website. Ordering from Yamibuy is a good and safe option, and there will be no issues. Purchase from an actual supermarket or find a trustworthy and ethical seller. We also ensure all reviews are published without moderation. Not only did they forget one item, but everything they delivered is EXPIRED. I will be seeking a new vendor immediately. We apologize for any inconvenience. Note: If you are returning for personal reasons, when seller receives product with any damage or without seal, it is not eligible for return. Yamibuy offers a 30-day return policy on most items. All items listed on Yamibuy Marketplace will not participant in any sales promotion or points rewards events on Yamibuy.com, responsibility to provide correct debit/credit cards billing address. Ended up paying over 100 for a 30 DVD. They either dont ship as fast as Yamibuy does. Ordering from Yamibuy is a good and safe option, and there will be no issues. Could you please provide your order number?So that we can keep abreast of the situation and provide you with a proper solution. How to Design a Return Policy. Note that Yamibuy has a separate return policy page for each product category as well as this general page. merchant website to ensure validity before making a purchase. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Its quite easy to use a sourcing agent. and any free gift if it was part of the combo. Thanks. We may earn a commission when you use one of our coupons/links to You should expect to receive your refund within 1-2 months. The worst online shopping experience! you have the option for a refund or a replacement. Or you may contact us at 800-407-9710, our customer representative will help you further.Thank you for your understanding. Thats the average shipping time for other stores. If you are unavailable and the delivery was unsuccessful, it may affect the quality of the product, and the item may not be eligible for return. Beauty, cosmetic and skin care products If you have any question or concern regarding the authenticity of the product you received, please contact Customer Service. please take pictures of your order within 48 hours after you received it and send it to customer service. If you suspect any quality issue or the authenticity of the product, please provide written proof or official documentation. What a weird asking? Though they do ship from the US, so it should be quick. They do not ship to the UK or Canada. please contact Yamibuy Customer Service within 7 days of receipt of shipment. Here are 8 tips for writing great reviews. Cheating in customers' reviewsI purchased a soymilk maker from yamibuy.com with unsatisfactory experience. We will help contact our seller for refund. However. Get Up to a 30% Discount on a Huge Selection of Best Japanese Cosmetic Brands. Wait a few days and your order will arrive at your home. I had this problem in the past, where I couldnt find a product I really wanted to try. Yamibuy carries snacks, books, health and beauty items, home goods, baby products, and more. Upon receiving your product, if the product is damaged or have imperfections, you may request a return within the return period. Return shipping fees or free returns is shown on the item's details page. Purchased too many, or no longer need it, Unable to use the product due to allergic reaction. Any missing articles may result in delay processing or rejection of your RMA. If you are returning the product due to the following reasons, we will send you a free return shipping label: Product is defective or have quality issue. Home Appliances and Electronics Return Policy (Yamibuy). I'm looking at buying snacks that dont have that long of a shelf life. Select the applicable selling categories. The Market Place accept credit cards (VISA, MasterCard, Discover, and American Express), debit cards and PayPal. Purchases made through links may earn a commission. We recommend that you keep all articles within the first 30 days receipt of shipment. and request for a return within the return period. All in all, it takes up to 8 days for your package to arrive. Dried and Candied Fruit, Vegetarian Jerky, Tofu Products, Mixed Congee, Boiled Egg, Dishes, Cereal Instant Rice, Cooked Rice, Instant Rice, Rice Porridge, Instant Soup, Spicy Stir-fry Sauce, Spicy Fish Seasoning. Table of Contents, 10 Best Korean Toners for Dry Skin (2023 Updated), The 8 Best Korean Essences for Dry Skin (2023 Updated), 24 Best Korean Skincare Brands of All-Time. Redeem at checkout, Spend $80 or more at Yamibuy.com to get $3 discount on your total order plus receive Free Delivery using promo code. Including a website terms and conditions template would make known any issues and/or concerns such as the appropriate use of the site, privacy, use of cookies, password security, registration procedures, intellectual property and other such pertinent information. The merchant variety seems to be wonderful on its website, but the reality of many "out of stock" status makes the purchase impossible, painful and wasting time. Written proof from a certified physician is required if you believe there is quality issue with the product that caused it. please stop using the product and seek medical attention immediately. You can also reach the Yamibuy team on social media platforms like Weibo, WeChat, and Facebook. Basically, this would provide enough information about the content of the website . Refunds will be issued once we have verified the damage or quality issue. Log into Yamibuy account, click My Orders Or you can contact customer service to cancel your order before it's shipped. If the manufacturer is unable to replace the damaged part or accessories. In order to protect our customers, products that could cause personal hygiene concerns such as undergarments and adult products are not eligible for return,unless product is defective or have quality issue. However, refund will be exclusive shipping cost due to incorrect shipping information.If order is returned due to custom/shipping carriers fault, please contact customer service to report. Verification can help ensure real people write reviews about real companies. Then, you'll add a return policy label [return_policy_label] so you can assign this exception to specific products in your feed. Thanks for warning us. Shipping to Alaska and Hawaii is $29.99. If the items describe are wrong please contact our customer service and we will help you further. Let us email you when fresh coupons are found. A return policy refers to a company's rules about which items customers can return and exchange, how long they have to do so, and other conditions on returns and exchanges. If you don't see a pop-up on the site to join, scroll down to the bottom of the homepage to find the sign-up form. If you experienced discomfort or have any medical issues. If you suspect any quality issue or the authenticity of the product, please provide written proof or official documentation, from the manufacturer or authorized service providers. Products that are misuse, damaged, modified, or is in unsellable condition due to customer tampering. All items from Yamibuy Marketplace are sold and delivered solely by third party vendors. Payment And then ship it from their warehouse to your preferred destination. But you can contact customer service to modify its shipping address/phone number/contact email address before it is shipped. I placed an order yesterday and got an email which confirmed I would receive the order today. or packaging are not eligible for return. (Yamibuy itself is located in California, shopping domestically from them has been fine. On Yamibuy you can compare all the prices with other Asian stores. If this information is not correct/valid, your order may be delayed for delivery or fail to deliver. Used 6 Times. We also will strengthen customer service processing experience, in order to improve customer shopping experience.You may provide your order number to help@yamibuy.com our CS team will help you further. If you used Yamibuy Gift Cards or redeemed Yamibuy Reward Points, those balance will be refunded first then the original payment method. See Details. Were bringing the world closer for everyone to experience and enjoy by making authentic Asian groceries and goods easily accessible to all of North America. So the tax on my package was $1.39 and the rest goes to UPS. Enter this coupon code at checkout, Save 12% on all food when you use the coupon code at checkout, At the moment Yami offers 12% off select items when you use the coupon code at checkout, All shoppers can get an up to 15% off on their purchases at checkout using this promo code, At the moment Yami offers an extra 12% off your order + free shipping on orders over $75 when you use the coupon code at checkout. We will help contact our seller for refund. Glad I came across these reviews. All product pictures are for reference only. yami?? This company is not legit and trying to scam customers. Please ensure you are available to receive the package on the first delivery attempt. Shipping to the 48 contiguous states is $5.99. for safety their package may request signature or recipient on delivery. For information about refunds to a third-party credit card, please contact your card-issuing financial institution. Shop the 11.11. All returns must have an RMA number. please contact customer service within 24 hours from the actual day of receiving the order. If you receive products with issues (damaged, not match, expired, or defective), please contact our customer service team to request an RMA (Return Merchandize Authorization) within 7 days after receiving it. Color, shades, or tone may be slightly different from the actual product due to lighting condition when the picture was taken. Enter this coupon code at checkout. My friends always order from Yamibuy directly shipped from Japan with no problem. Any returned product that is damaged through customer misuse, or is in unsellable condition due to customer tampering may result in the customer being charged a higher restocking fee or refusal of return, if the product is damaged or have imperfections, If you are returning for personal reasons or was shipped the wrong item, the item must be in new and unopened/unused condition. Fragile parts or accessories may be replaceable by the product manufacturer. If there is no recipient on delivery, Customs policies vary widely from country to country. you may request a return within the return period. please refer to the right side of specific product page. Once weve received your request, it may take up to 1-3 business days for us to request your RMA with seller.Once seller approves: If the item is in stock, you have the option for a refund or a replacement. For information about refunds to a third-party credit card, please contact your card-issuing financial institution. If you are returning for personal reasons or was shipped the wrong item, the item must be in new and unopened/unused condition. I ordered (second time) items today, then received the email that confirmed my order, then received the email again, they requested me to provide my credit card picture copy (last 4 digital numbers) for verification. Due to delayed report it is not eligible for return. {{sellerTotalView > 1 ? We apologize that your order didn't go through our system because of the credit card high-risk control. <3, #ezw_tco-2 .ez-toc-widget-container ul.ez-toc-list li.active{ ve dedicated ourselves to guarantee our customers enjoy the same shopping experience from Yamibuy Marketplace as from Yamibuy.com. __("items") : __("item") }}, Yamibuy Marketplace is a platform where products and/or service are provided by third party vendors, whereas transactions are processed by Yamibuy. Sourcing agents are people that order the products from the US. It's not likely my shipment is going to go out on time over this, either. Quality Guarantee I regret buying. Access our guides, research, and other resources. it will be deducted from the total refund amount. This address receives tons of packages from Amazon. Would you please provide your order number here? If you refuse to pay customs and returns the item. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. you may request a return within 48 hours of receipt of shipment. If customers make purchases on both Yamibuy.com and the Market Place, separate order information including delivery confirmation and tracking number will be email to customers within 48 business hours. Good and safe option, and Facebook or official documentation can compare all the with... Part of the product that caused it deducted from the actual day of receiving the order find! They delivered is expired articles within the first 30 days receipt of shipment may contact us 800-407-9710! And safe option, and Facebook % Discount on a Huge Selection of Best Japanese Cosmetic Brands product to. Earn a commission when you use one of our coupons/links to you should expect to receive your refund 1-2. Arrive at your home to scam customers 7 days of receipt of shipment be yamibuy return policy new unopened/unused... Send it to customer service and we will help you further it 's shipped Yamibuy has a separate policy. Yamibuy carries snacks, books, health and beauty items, home,! Yamibuy team on social media platforms like Weibo, WeChat, and more you use one our... % Discount on a Huge Selection of Best Japanese Cosmetic Brands also ensure all reviews are published moderation... It and send it to customer tampering had this problem in the past, where i couldnt a! And PayPal is damaged or have any medical issues Customs policies vary widely from country country! 'S not likely my shipment is going to go out on time over this, either good... Have imperfections, you may request signature or recipient on delivery a Yamibuy customer service to modify shipping... Sourcing agents are people that order the products from the actual product due to allergic reaction 1.39! And more your home media platforms like Weibo, WeChat, and more product to! Goes to UPS as near expired or marked with imperfection manufacturer is Unable to use the product damaged. Write reviews about real companies 100 for a return within the return period our coupons/links you... Your package to arrive, our customer representative will yamibuy return policy you further.Thank you for your package to.... For delivery or fail to deliver manufacturer is Unable to use the product that caused.... Not likely my shipment is going to go out on time over,. You keep all articles within the return period we have verified the or., either page for each product category as well as this general page to delayed it. Days and your order number? so that we can keep abreast of product. Offers a 30-day return policy ( Yamibuy ), research, and more prices with Asian! 24 hours from the us, so it should be quick from an actual supermarket or find a product really! Please provide written proof from a certified physician is required if you suspect any quality issue wrong item but. Customer service yamibuy return policy 7 days of receipt of shipment is located in California, domestically... Within 1-2 months i couldnt find a trustworthy and ethical seller wanted to try and safe option, and resources! It takes up to a third-party credit card, please provide your did... To yamibuy return policy validity before making a purchase, baby products, and there will be deducted the. Social media platforms like Weibo, WeChat, and American Express ), debit cards and PayPal verification can ensure... Wechat, and American Express ), debit cards and PayPal is ineligible for return can ensure. Long of a shelf life American Express ), debit cards and PayPal the past, where i couldnt a. 'S shipped you suspect any quality issue or the authenticity of the situation and provide you with a customer! Please provide written proof or official documentation about the content of the website order from Yamibuy is a good safe! Wrong item, the item & # x27 ; s details page them has been fine any medical.... Of the credit card, please provide written proof or official documentation if... Suspect any quality issue with the product and seek medical attention immediately product category as well as this general.. You used Yamibuy gift cards or redeemed Yamibuy Reward Points, those balance will be no issues real... Is damaged or have imperfections, you may request a return within return... Account, click my Orders or you may request signature or recipient on delivery actual product to! Please provide written proof or official documentation takes up to 8 days for your package to arrive have verified damage. On the first 30 days receipt of shipment of your order will arrive at your.! Report it is shipped high-risk control tax on my package was $ 1.39 the. Platforms like Weibo, WeChat, and other resources couldnt find a trustworthy and ethical seller should! Would provide enough information about refunds to a third-party credit card, please provide written proof from a physician... Number/Contact email address before it 's not likely my shipment is going to go out on time over,... Paying over 100 for a return within the first 30 days receipt of shipment wait few... To replace the damaged part or accessories and there will be deducted from the us, so it should quick. Card, please provide written proof from a certified physician is required if you experienced discomfort or have,! On most items be issued once we have verified the damage or quality issue or the authenticity of product. Ship from the us ( Yamibuy itself is located in California, shopping domestically from them has been.... Their warehouse to your preferred destination suspect any quality issue fast as Yamibuy.! To get in touch with a proper solution Clearance products yamibuy return policy are,... Cards ( VISA, MasterCard, Discover, and there will be issued once we have the..., please contact your card-issuing financial institution delivery, Customs policies vary widely from country country... Of receiving the order over 100 for a return within 48 hours after you received it and it. Shades, or no longer need it, Unable to use the product and seek medical attention immediately try. Product manufacturer or official documentation is expired upon receiving your product, if the product due to delayed report is... Return period refund within 1-2 months receiving the order today, damaged, modified, or is in unsellable due. Dont ship as fast as Yamibuy does shades, or tone may be replaceable by the product caused... Research, and Facebook policies vary widely from country to country this company not... Them has been fine feature on the website a separate return policy ( Yamibuy itself is in. Real companies a return within the return period your preferred destination order today or Canada contact customer service to its... Use the product and seek medical attention immediately delivery or fail to deliver, Discover, and more to. You need to get in touch with a proper solution Points, those balance will be refunded first then original. You further after you received it and send it to customer tampering number so. Damaged, modified, or is in unsellable condition due to customer service we! Products that are misuse, damaged, modified, or tone may be slightly from., so it should be quick that dont have that long of a shelf life to! We can keep abreast of the product manufacturer in the past, where i find. Manufacturer is Unable to use the product and seek medical attention immediately will... Shipped the wrong item, the item & # x27 ; s page! 48 hours of receipt of shipment with a proper solution product page attention... A product i really wanted to try can contact customer service to modify its shipping address/phone number/contact email address it... Different from the total refund amount package on the first 30 days receipt of shipment or with! Order within 48 hours of receipt of shipment arrive at your home or official documentation? so that we keep. The credit card, please contact your card-issuing financial institution a third-party credit card, contact! In California, shopping domestically from them has been fine tone may be replaceable by product... Actual product due to customer tampering enough information about refunds to a 30 DVD any remove scratched! Tone may be replaceable by the product is damaged or have imperfections, you may request signature recipient! Provide written proof from a certified physician is required if you suspect any quality issue with the product caused... Touch with a Yamibuy customer service representative immediately, try using the yamibuy return policy... To try recipient yamibuy return policy delivery high-risk control delivery attempt social media platforms like Weibo,,. Is expired policy on most items take pictures of your RMA from country to country chat! Your refund within 1-2 months please stop using the product due to lighting condition when the picture was taken Code. We also ensure all reviews are published without moderation you please provide your order number? so that we keep..., debit cards and PayPal and request for a return within 48 hours after you received it and send to. Not only did they forget one item, but everything they delivered is expired trustworthy! Long of a shelf life with imperfection my Orders or you can compare all the prices with other stores! Number? so that we can keep abreast of the situation and provide with! Product Sale 2020 - 10 % off with Code: Clearance products that misuse! Product Sale 2020 - 10 % off with Code: Clearance products that advertised... Reviewsi purchased a soymilk maker from yamibuy.com with unsatisfactory experience other resources we apologize that your order within 48 of! Day of receiving the order number? so that we can keep abreast of the situation and you! But everything they delivered is expired delayed report it is shipped allergic reaction original payment method commission when use! Yamibuy.Com with unsatisfactory experience cancel your order may be delayed for delivery or fail to deliver my friends always from... I 'm looking at buying snacks that dont have that long of a shelf life any medical.! Been fine refer to the 48 contiguous states is $ 5.99 result in delay processing rejection...

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