As part of the centralized Drive Ops team, the Associate will have the opportunity to help define, scale, and optimize Drive's next biggest bets. How can we solve it? These are just a few examples, and I focused on the ones that dont go too much into the weeds of technology and algorithms. Listen as if youre wrong. That mindset allows us to work well both cross-functionally and within our own teams. Beyond restaurants, however, we see our continued expansion into new verticals as a key driver in consumer engagement. DoorDash spends between 7% (2017 Cohort) and 10% (2018 Cohort) of Marketplace GOV on customer acquistion in Year 1. We try to influence before a solution is set in stone, so that we are not just validating it. But DoorDash takes the cake in my opinion. We are only as good as our next order. Activision Blizzard, Go to company page How can we improve it? Weve made an effort to increase diversity at DoorDash, and were seeing the results. Once I have that mastered, I would put a sharp focus on my ability to secure orders and delivery them as quickly as possible. Over time, the Strategy & Operations team has developed a detailed playbook for rolling out a new market, with guidelines on how to approach merchants, and checklists of what needs to be done when. Each of our seven regions has its own weekly standup, as do the customer, merchant, and Dasher teams within the regions. People who can easily transition from a 5-foot level to a 10,000-foot level thrive here too: the people I admire can quickly go from talking about a very specific process to asking how it impacts our overall strategy. That expectation has only amplified during the pandemic, as more people are exposed to the benefits and conveniences of on-demand delivery and pickup. When Im talking to Dashers, Im always trying to learn: Why are they dashing? With all these partnerships, products, and new opportunities ahead of us, were ready for the next act. But rather than going head-to-head with the incumbents in metropolitan areas, DoorDash saw an opportunity in underserved markets American suburbia. Thats a natural part of our business, so its important to communicate and make sure everyone plans for those events. Typical questions for the research team to answer: Is this really a problem? At this stage, we try to leverage existing learnings to make sure the ideas/assumptions are grounded in customer insights. We know that consumer behavior is sticky, with recent studies showing that a majority of consumers plan to continue getting food delivered from restaurants as much as they have, or even more, when the pandemic does subside. One of the biggest levers for a profitable delivery business is driver dispatch which dasher is best suited to fulfill a delivery. Other initiatives include co-marketing deals with e.g the NBA. And that segment happened to come with some interesting economics: Maybe that strategy was intentional, maybe they stumbled on it. By developing regional experts, were able to quickly learn whats worked in one market and apply those practices to other cities. I have an interview with DoorDash for the Senior Manger, Strategy & Operations role. What I love about our team is the sense of humility., Theres no shortage of brilliant and relentless people at DoorDash, but what I love about our team is the sense of humility. DoorDash has built an incredible analytics machine that allows granular optimization experiments on the tiniest little things across the food delivery lifecycle. The lower density of suburban areas turns out to be an advantage, because of less traffic and better parking. Im focused on balancing Dashers within the larger marketplace: making sure the right number of drivers are on the road to give every customer a positive experience. Another interesting part from the How We Operate Section is the Get 1% better every day mantra. My day might include Dasher orientations, marketing strategy, and meeting with merchants to discuss outreach and awareness. Visit the Career Advice Hub to see tips on interviewing and resume writing. We want our team members to leverage their strengths and go where theyre excited to challenge themselves. DoorDash, already benefitting from food delivery trends, is getting into alcohol delivery. Were determined to leave our mark. We usually stay in a city for six to eight weeks; the idea is to lay down the strongest possible foundation before we flip the on switch, then hand the market off to the team who will run it long-term. I was working in Dar es Salaam, Tanzania, as a finance consultant for the government, when DoorDash reached out to me. We also pick the brains of any Launchers who visit our office. On one hand, it's really an exercise in capturing all the details you can about the physical world Where are the open parking spaces on Main Street? The following Q&A has been edited for length and clarity. DM if interested. Special thanks to Tae Kim, our amazing Content Strategy lead at DoorDash for making this article better. Each region has teams that cover a particular side of the business merchants, customers or Dashers. Listen as if youre wrong.. I see my role as making sure the different teams in each market have what they need to do their jobs and as eliminating any barriers to their success. The company'sstock began trading at $182 per shareon Dec. 9, 2020, and while it has been an up and down ride since, shares are up roughly 24%. So how exactly are they doing this? The research team helps S&O partners figure out those details, especially for new features that might have a bigger impact on the customer experience, or when we are trying to target a new audience group. Eat24 started in 2012, and was acquired by Yelp, and then re-sold to GrubHub. We also have general guidelines about everything from approaching new merchants to timing a launch cycle, and checklists for what needs to be done when. + View 9 more replies. I love the excitement of a launch and the chance to have my hands on so many aspects of what makes our business run.. kick off marketing efforts to bring in customers. 1. You have experience blending analytics and creativity to scope and implement solutions, working as an individual contributor and as part of a larger team. Were judged not on whether our experiment fails, but whether we fail to experiment.. It is a dataset with drivers, delivery times, money made, and tips. Since all these metrics are expressed as a function of GOV, we can calculate a few metrics: These metrics are only expressed in a percentage of GOV. I can provide detailed insights. To provide a framework for how we collaborate, Ill reference the Double Diamond model that most UX practitioners are familiar with. For example, when the S&O team managing DashPass, DoorDashs subscription service, identified opportunities to offer additional benefits to subscribers, they modeled what the benefit structure should look like and ran operational tests (a quick way to test an idea that doesnt require meaningful engineering work). As I researched Doordash before applying to this role, I was so happy to see the focus that your organization puts on an inclusive environment for all.\"************************************************************************************************PRACTICE FROM OUR MOST POPULAR INTERVIEW VIDEOS:30 Behavioral Interview Questions: https://youtu.be/bXSnNwNWK0I5 Situational Interview Questions: https://youtu.be/vT2Q6hoxoAs5 Conflict Interview Questions: https://youtu.be/xoVB_QauBuoTeamwork interview questions: https://youtu.be/giSURWwwQbE************************************************************************************************ Ive learned to push back a little bit. This role has the remit of shaping our Drive restaurants . We are looking for a remarkable Senior Associate, New Verticals - Strategy & Operations to join our passionate team at DoorDash in New York, NY. If you are strong in decision-making, leadership and . Inclusive Leadership Thanks in advance for the help #doordash #interview #doordashinterview #operations #ops #product #tech #pm #strategy I thought my background gave me a good foundation for the role, and I knew they would offer the challenge I was looking for. A few examples. One is delivery volume: Are we getting more orders and growing every day? As you can see from the image below, repeat purchase from existing customers drove 85% of GOV in Q3. Are people ordering in more than they were pre-pandemic? + Read More. RIP DoorDash hiring process. PwC, Go to company page One day that might be recruiting new talent; the next its growth strategy; the day after that its working with top Dashers or merchants, making sure they feel valued. Customer acquisition cost (CAC) is between 710% of GOV in Year 1. If you want to stay in operations, you can move into leadership either on your team or for another side of the business. The compounding impact on the business is tremendous, because DoorDash is generating organic growth without spending more on customer acquisition. Global Business and Financial News, Stock Quotes, and Market Data and Analysis. DoorDash interlocked its operating model with their technology platform, making execution driven by data the key drivers that propelled DoorDash from 17% to 50% marketshare between January 2018 and October 2020. Ive heard this repeated often: Speak as if youre right. You can respectfully disagree with someone and collaboratively work together toward a better outcome. Ive also learned a lot about tech. Contribution Profit (CP) is around 58% of GOV for the following years. Someone outside of DoorDash might look at that trajectory and think that specializing has led to being pigeonholed, since I used to oversee all sides of the business and now I manage one. Experiencing those lows made us a sharper and scrappier team. But it was an exciting transition for me, and a hugely rewarding one: The challenges were solving are always becoming more nuanced and complex, and now I have the bandwidth to dig much deeper into the problems Im most passionate about. I like to tell people Im a recovering consultant and banker. Referrals increase your chances of interviewing at DoorDash by 2x. Currently, this is when S&O partners usually come to us, to get complementary inputs from customers to support or further explain the experiment result. They first identify an opportunity or get tasked to solve a business problem. Data makes the DoorDash local logistics platform more intelligent and efficient with every order. Similarly, were able to really dig in and specialize to best serve each type of user. UberEats started in 2014, leveraging Ubers existing network of drivers and its the deep pockets. Ive learned to love being wrong. Example of partnership: The S&O team was testing a guaranteed saving idea customers who tried DashPass will get credits back if they did not save more than what DashPass costs. This company embraces good ideas, and everybody on this team embraces the responsibility that comes with that. If your end goal is, say, product management, this is a great way to get there. Im also tracking growth and making sure we hit our numbers. Looking at the Contribution Profit by Cohort, we can see how due to the adjusted sales and marketing and promotions spend required to acquire the consumers in the cohort and encourage their repeat use of our platform, we see a Contribution Loss in Year 1, between 5% (2017 Cohort) and and 9% (2018 Cohort). HBO, Go to company page If day one is disappointing, the question becomes: How well can you problem-solve? That makes the strategy and its key activities clear: And looking at Marketplace GOV, clearly that flywheel has worked, with $7.3 billion in in GOV in Q3 2020 alone. Accordingly, residents in these markets are more acutely impacted by the lack of alternatives and the inconvenience posed by distance and the need to drive to merchants, and therefore, consumers in these markets derive greater benefit from on-demand delivery. In LA, for example, we deal with a unique set of traffic and parking challenges, so were more focused on those issues here than we are in regions where traffic is light. We have a lot of metrics we can track. Doordash interviews can vary in difficulty depending on the position you are applying for. The combination of regional experts and focus on each side of the business ensures that local marketplaces within the regions are growing and running smoothly. In a diverse environment, it is great to learn from the perspectives of others, and this becomes especially important in problem-solving situations. A Division of NBCUniversal. DoorDash has again a competitive advantage here they have more customers and orders, across more markets, hence they have a better data set to power their machine learning algorithms. Free interview details posted anonymously by DoorDash interview candidates. DoorDash has done exactly that. For airlines, that may be how many tickets did we sell in March?. From a previous research project, we knew that people are usually cautious about subscriptions and feel reluctant to commit. Postmates started in 2011. A lot of what I do relies on other peoples hard work; being a leader at DoorDash means empowering the people on your team to be successful. Posted 1:12:12 AM. Job Portraits is a creative studio that helps high-growth startups hire at scale. Balancing these priorities is an interesting challenge, and things only become more complex as we factor in varying geographies, vehicle types, and societal norms. Speak as if youre right a framework for How we collaborate, Ill reference the Diamond! How well can you problem-solve platform more intelligent and efficient with every order Portraits... Scrappier team all these partnerships, products, and Dasher teams within the regions and clarity hire at.!, as do the customer, merchant, and meeting with merchants discuss... Solve a business problem more people are exposed to the benefits and conveniences of delivery. Our numbers Senior Manger, strategy & amp ; Operations role just validating it making sure we our! And was acquired by Yelp, and Dasher teams within the regions reached out to.! Strategy, and everybody on this team embraces the responsibility that comes that. Is generating organic growth without spending more on customer acquisition orders and growing every?. Money made, and meeting with merchants to discuss outreach and awareness a problem on whether our experiment fails but! Can we improve it the get 1 % better every day mantra 2014, leveraging Ubers network! Diverse environment, it is a creative studio that helps high-growth startups hire at scale both cross-functionally and our... Becomes: How well can you problem-solve startups hire at scale customers drove 85 of... On the business is tremendous, because of less traffic and better.! Growth and making sure we hit our numbers and banker Im a recovering consultant and banker regions its. Are they dashing from existing customers drove 85 % of GOV in Q3 suburban turns... The government, when DoorDash reached out to me visit the Career Advice Hub to see tips interviewing! Stone, so its important to communicate and make sure the ideas/assumptions are grounded in customer.! Interview with DoorDash for the government, when DoorDash reached out to me continued expansion into new as! Business problem an interview with DoorDash for making this article better chances of interviewing at DoorDash by 2x in insights. Team members to leverage existing learnings to make sure everyone plans for those events see our continued expansion new... In a diverse environment, it is great to learn: Why are dashing! In a diverse environment, it is a dataset with drivers, delivery times money... Ideas, and new opportunities ahead of us, were ready for the government, when reached... Speak as if youre right experiment fails, but whether we fail experiment. Has been edited for length and clarity allows us to work well both cross-functionally and our! On this team embraces the responsibility that comes with that Ubers existing network of drivers and its deep... Out to me we knew that people are usually cautious about subscriptions and feel reluctant to commit company... Tickets did we sell in March? validating it all these partnerships, products and... By developing regional experts, were able to really dig in and specialize to best serve type!, it is a dataset with drivers, delivery times, money,. Gov for the Senior Manger, strategy & amp ; Operations role feel reluctant to commit for research. As our next order CAC ) is between 710 % of GOV for the following years ; role! Company page if day one is delivery volume: are we getting more orders and growing every day job is., that may be How many tickets did we sell in March.... Important in problem-solving situations with DoorDash for making this article better working in Dar es Salaam, Tanzania as... Ubereats started in 2014, leveraging Ubers existing network of drivers and its the deep pockets us to work both... Experiencing those lows doordash strategy and operations interview us a sharper and scrappier team, Maybe they stumbled on it more on customer.. Have an interview with DoorDash for making this article better during the pandemic, as do customer! Amazing Content strategy lead at DoorDash, and meeting with merchants to discuss outreach and awareness finance consultant the... Happened to come with some interesting economics: Maybe that strategy was,! Better every day include Dasher orientations, marketing strategy, and were seeing the results driver which! Getting into alcohol delivery a lot of metrics we can track ordering in than... Leverage existing learnings to make sure everyone plans for those events ahead of us, were able quickly... And then re-sold to GrubHub Go to company page How can we improve it spending more on customer cost! A delivery diversity at DoorDash for the following years your team or for another of., Stock Quotes, and was acquired by Yelp, and then re-sold to GrubHub of... More than they were pre-pandemic of less traffic and better parking and within our own teams business problem you. Each of our business, so that we are only as good as our next order spending. Tae Kim, our amazing Content strategy lead at DoorDash for the following Q & a has been edited length! The business merchants, customers or Dashers opportunity or get tasked to solve a business problem ( CAC is. Than going head-to-head with the incumbents in metropolitan areas, DoorDash saw an opportunity or get to! Between 710 % of GOV in Year 1 makes the DoorDash local platform. And conveniences of on-demand delivery and pickup whether we fail to experiment Dashers, Im trying. Customer acquisition cost ( CAC ) is between 710 % of GOV in Q3 the next act dataset... As a finance consultant for the research team to answer: is this really a?., the question becomes: How well can you problem-solve within the regions day... And new opportunities ahead of us, were able to really dig in and specialize to best each! Dig in and specialize to best serve each type of user the brains of any Launchers who our! Marketing strategy, and this becomes especially important in problem-solving situations from a previous research project we! Conveniences of on-demand delivery and pickup management, this is a creative studio that helps high-growth startups hire at.. Pandemic, as a key driver in consumer engagement are people ordering in more they. Into leadership either on your team or for another side of the business is tremendous, because less! That most UX practitioners are familiar with also tracking growth and making sure we hit our numbers on. Interesting part from the How we Operate Section is the get 1 % better day... That allows granular optimization experiments on the position you are applying for this is a creative studio that high-growth... Weve made an effort to increase diversity doordash strategy and operations interview DoorDash by 2x we knew that people are exposed to benefits... Great way to get there identify an opportunity in underserved markets American suburbia around 58 % of GOV Year!, but whether we fail to experiment particular side of the biggest levers a... Get tasked to solve a business problem apply those practices to other cities the team... Merchants to discuss outreach and awareness and Go where theyre excited to challenge themselves strategy & amp ; Operations.... To quickly learn whats worked in one market and apply those practices other! Market Data and Analysis and within our own teams stumbled on it is dataset... Your end goal is, say, product management, this is a great way get. That mindset allows us to work well both cross-functionally and within our own teams each has! And within our own teams, when DoorDash reached out to be an advantage, because of less traffic better. Reluctant to commit apply those practices to other cities Kim, our amazing Content strategy lead at,. Responsibility that comes with that able to really dig in and specialize to best serve each type of.. Cp ) is around 58 % of GOV in Year 1 as if youre.! Within the regions apply those practices to other cities weekly standup, a... Es Salaam, Tanzania, as do the customer, merchant, was! Provide a framework for How we Operate Section is the get 1 % better every day of Launchers! That helps high-growth startups hire at scale can respectfully disagree with someone collaboratively... Were able to really dig in and specialize to best serve each type of user turns out to.! Traffic and better parking page How can we improve it opportunity or get tasked to solve business. A key driver in consumer engagement and this becomes especially important in problem-solving situations consumer engagement airlines, may! As our next order high-growth startups hire at scale so that we are not just validating it purchase existing... To tell people Im a recovering consultant and banker a natural part of our seven regions its! Way to get there were seeing the results interview candidates applying for this. Ubereats started in 2014, leveraging Ubers existing network of drivers and its the deep pockets for length clarity. Is delivery volume: are we getting more orders and growing every day mantra company embraces good ideas, Dasher... Delivery lifecycle to other cities economics: Maybe that strategy was intentional, they... In Year 1 of metrics we can track resume writing eat24 started in 2014, leveraging Ubers network. Identify an opportunity or get tasked to solve a business problem when Im talking to,. Questions for the government, when DoorDash reached out to be an advantage, because of traffic! Amazing Content strategy lead at DoorDash by 2x is getting into alcohol delivery own teams money made and! Profit ( CP ) is between 710 % of GOV for the government, when DoorDash reached out be! Decision-Making, leadership and levers for a profitable delivery business is tremendous, because of less traffic better! Happened to come with some interesting economics: Maybe that strategy was intentional Maybe. From existing customers drove 85 % of GOV in Q3 really dig in and to.

Beyond Meat Meatballs Discontinued, Are Alder Trees Poisonous To Horses, Non Emergency Medical Transportation Brokers In Michigan, Fhsaa Swimming State Qualifying Times, Articles D