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YOU ACCEPT AND AGREE TO BE BOUND BY THE TERMS OF THIS WARRANTY BY OPENING THE PACKAGE CONTAINING AND/OR USING THE PRODUCT. Check the warranty period of your Synology product The warranty period commences on the date of purchase shown on your purchase receipt or invoice. :D T Twisted World @twisted_world* Aug 04, 2016 5.8 Severability. RackStation RS818+/RS818RP+ Highlights Quad-core 4-bay NAS with AES-NI support, with over 1,099 MB/s reading and 401 MB/s writing performance PCIe slot for optional 10GbE add-in Check your email A 6-digit verification code was sent to . This service will offer direct and advanced replacement services. INSTEAD, YOU MAY RETURN THE PRODUCT TO THE RESELLER WHERE YOU PURCHASED IT FOR A REFUND IN ACCORDANCE WITH THE RESELLER'S APPLICABLE RETURN POLICY. 2 Year Warranty: Means 2 Year straight replacement. No biggie as she ordered a new one earlier today, mainly was just curious. *Synology Hard Drives Warranty will be void if drives are received in below conditions. Your location was changed successfully. You can estimate your units manufacturing date yourself by the serial number specified on your product. I hope it helps. THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED SHALL BE DETERMINED BASED ON THE SYNOLOGYS INTERNAL RECORDS. Once all is completed your Synology Account portal as well as your Synology Account DSM section will show the Extended Warranty Plus status. Synology Account allows you to access Synology online services, including QuickConnect, Active Insight, and C2. Full: Firmware and software updates will be continuously provided. If the Customer requests Extended Warranty Plus Service from an area other than the selected area, Synology, at its sole discretion, may not provide Extended Warranty Plus Service; (c) Exceptions to coverage: The Extended Warranty Plus Service does not apply to overseas departments, overseas territories, overseas autonomous regions, and islands other than the main island of the countries and regions. The customer is responsible for insurance and risk of loss/damage with respect to returned items until they are properly received by Synology. Contact us on sales@pnpdxb.com with your device serial number and we can advise you the exact process for your device and weather it is eligible or not. You can check how long the warranty is on each model HERE. You can consider it at about 10-15% of the value of a particular model. *Service warranty indicates that you need to pay 25% of buying cost to claim the new drive in replacement. Standard Warranty claim lead time is 10 working days. For laptops, press Fn + Esc. Check below to make sure your country is eligible, then select your NAS model to find out the additional coverage you can purchase.5. The existing unit must be in working condition and we quote a cost after assessing your . 3.5 Replacement of New Product or Refurbished Product by Synology. End of Life: Future firmware, software, and security/vulnerability updates are discontinued. As long as you have your proof of purchase available. SYNOLOGY'S AND ITS SUPPLIERS' LIABILITY ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT, ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY IS LIMITED TO THE AMOUNT ACTUALLY PAID BY CUSTOMER FOR THE PRODUCT REGARDLESS OF THE AMOUNT OF DAMAGES CUSTOMER MAY INCUR AND WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY. Synology local dealer can assist you if data is in recoverable condition. How to I check if it is still under warranty? Kindly note that all related services (e.g., License) of your Synology Account cannot be transferred. Technical Support: Product Name Find your Synology product Product Availability Generally Available This adds peace of mind to their investment Synology really has your back at every step of the way," Lee said. Discontinued: The product is no longer manufactured. Synology Extended Warranty is currently available in the regions listed below at participating resellers and distributors. The laws of some states/jurisdictions do not allow exclusion or limitation of certain damages. A strong password helps prevent unauthorized access to your Synology Account. For Customers not residing within the United States, any dispute, controversy or claim described in this section shall be finally resolved by arbitration conducted by three neutral arbitrators in accordance with the procedures of the R.O.C. Advanced replacement options are also available to receive a replacement unit before shipping the faulty one, further reducing waiting times to the benefit of service continuity. Extended Warranty Plus is available starting today in select European countries and North America. The warranty period commences on the date of purchase shown on the purchase receipt or invoice. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. You may see more information on the replacement procedure at How do I make a warranty claim for my Synology product? Find the documents and files for your Synology product. An NBD replacement service allows for a next business day shipment of a replacement device. Check your warranty or service status Single product or Multiple products Country/Region of purchase Hong Kong SAR Serial number Typical locations you may find a serial number on your product: Back of product Under the battery For laptops, press Fn + Esc For desktops, press Ctrl + Alt + s For Chromebooks, on the sign in screen, press Alt + v In absence of purchase invoice, warranty is calculated with a certain grace period from the date of shipping. Find your Synology product Synology Community Find answers, ask questions, and connect with Synology enthusiasts. . Under the battery. The arbitration award shall be final and binding on the parties and may be enforced in any court having jurisdiction. Live Chat on Synology support page doesn't work and I spent an hour on hold. Unless explicitly prohibited by local law, this Warranty is governed by the laws of the State of Washington, U.S.A. for the Customers residing within the United States; and by the laws of the Republic of China (Taiwan) for Customers not residing within the United States, without regard to any conflict of law principles to the contrary. Slide to complete the puzzle * Use 8 or more characters . Get the latest posts delivered right to your inbox, 1 Mar 2023 Check Warranty Warranty Replacement Claims If your product has stopped working, see below to open a warranty claim. 3 Year Limited Warranty: Means 2 Year Comprehensive + 1 Year Service Warranty*. The starting date of Extended Warranty Plus additional coverage is calculated based on the purchase date of your Synology NAS. Nothing in this Section shall be deemed to prohibit or restrict Synology from seeking injunctive relief or seeking such other rights and remedies as it may have at law or equity for any actual or threatened breach of any provision of this Warranty relating to Synology's intellectual property rights. If you do not remember when you purchased your Synology product and you have lost your purchase receipt, you will need to contact the original reseller/vendor where you purchased your Synology product for . (b) The Customer who has not used the Extended Warranty Plus Service within thirty (30) days after the purchase of the Product can submit a request to terminate through a technical support ticket within thirty (30) days from the purchase. Customer must return the nonconforming Product recognized by Synology to the corresponding return service center at Customers expense within twenty-eight (28) calendar days from the date when the application is successful and must provide a credit card authorization to serve as security. 9 Apr 2022 5 min read. 3.6 Disclaimer of Warranties. Please note that the warranty support does not apply to rescue of the data stored in Synology Product or its backup. 5.10 Extended Warranty Plus Service Payment and Termination. Visit Synology Account to effortlessly create, respond to, and manage your support tickets. Product Registration and Extended Warranty. Any decision rendered in such arbitration proceedings will be final and binding on the parties, and judgment may be entered thereon in any court of competent jurisdiction. The system is processing. *Synology Hard Drives Warranty will be void if drives are received in below conditions. PO BOX 242534 , Dubai. Synologys Limited Product Warranty applies to the extended warranty period. (a) "Products" refer to New Products or Refurbished Products. The NBD contract is an optional purchase , that allows next business day shipment of a replacement device in case your device fails. If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. From the DSM interface: Go to Control Panel > Services > Synology Account > Extended Warranty Plus. (c) "Immediate termination of Warranty Period": For Synology drive products, the Warranty Period will terminate immediately upon the occurrence of either of the following situations: (a) for solid-state drive, its lifespan wear-out indicator equals or exceeds the limit specified in the "product specifications" of the drive attached with the purchased Product; (b) for all drive products, its temperature record equals or exceeds the operating temperature limit of the drive, which is specified in the "product specifications" attached to the purchased Product. You may not use Synology's Internet services (e.g., QuickConnect) in China before the phone verification is complete. Synology sent a sign-in request to your Synology Secure SignIn app, but we didnt receive your approval. Please help. Once you have determined your service category you can refer to page 2 for the replacement process for that service category. Find the documents and files for your Synology product. Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. Extended Warranty Plus only covers the product it has been registered for as it is when leaving the factory. comments sorted by Best Top New Controversial Q&A Add a Comment . (b) As Synology provides the Extended Warranty Plus Service only in certain areas, the Customer must select the area to activate the Service during the purchase process. * You need to change your location in your profile to a location other than China. Otherwise its based on the manufacture date which doesn't necessarily mean its within its valid warranty period. Should users need to expand the overall capacity of their RS1619xs+, the optional . Start Claim Check Status Check the status of an existing warranty claim. News, discussion, and community support for Synology devices, Press J to jump to the feed. Your warranty typically starts on the date you purchased your Synology product. SOME STATES/JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATION MAY NOT APPLY TO CUSTOMER. (c) "Refurbished Product" means all Synology products which have been refurbished by Synologys affiliate or an authorized Synology distributor or reseller, not including those sold as "as is" or with "no warranty" by anyone. This add-on service extends the original limited hardware warranty of your Synology product to provide extended coverage. Full: Technical support and hardware repair/replacement services will be provided within the product warranty period. I submitted a ticket online for a broken DS1817+ and they asked me for the serial number, then sent me a new one no questions asked. Synology Extended Warranty is currently available in the regions listed below at participating resellers and distributors. "Receiving an early replacement enables customers to speed up recovery by migrating their essential data and services to a functioning unit earlier in the process. https://www.synology.com/en-us/products/status shows that the DS2415+ has a 3 year warranty, according to your self reported purchase date that warranty expired on 5/28/2021. Does Synology provide warranty for software/firmware bundled with NAS? No amendment, modification or waiver of any of the provisions of this Warranty will be valid unless set forth in a written instrument signed by the party to be bound thereby. 3.3 Warranty Support and Exclusive Remedy. Full: Firmware and software updates will be continuously provided. We recommend you to back up the important data periodically. Customer will not assign any of its rights under this Warranty directly, by operation of law or otherwise, without the prior written consent of Synology. SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT. Any returned Product which (a) has been disassembled (except under the direction of Synology); or from which (b) the serial number has been removed or defaced, causing inability to identify, or which (c) was damaged on the way of return because of improper packaging (including but not limited to scratches and deformation), will be refused and returned to Customer at Customer's expense. We also suggest performance improvements, such as increasing RAM and caching, etc. We are able to help you repair or replace your device if it is in warranty, and also offer optional purchase of Next Business Day replacement services. Check Standard Warranty. Serial number. Extended Warranty Plus provides users with direct and advanced replacement services that eliminate the need to go through resellers, speeding up the replacement process and reducing waiting times. Extended Warranty Plus may not be available in overseas departments, overseas territories, overseas autonomous regions, and islands other than the main island of countries and regions where it is offered. It is the customers sole responsibility to make backup copies of data. As multiple factors go into determining the validity of a warranty, you must speak with APC Customer Care Centre to obtain the most accurate information. File or folder level data restoration makes data recovery fast and flexible. That's what I was thinking but there used to be a website on Synology that could look up the warranty status by Serial Number. Upgrade to Synology's premium warranty plan to leverage one-stop service and expert support for longer and speed up the recovery of your devices. 5.5 Dispute Resolution. PLEASE BE ADVISED THAT THIS LIMITED WARRANTY DOES NOT APPLY TO THE SOFTWARE CONTAINED IN THE PRODUCTS WHICH SHALL BE SUBJECT TO ITS END USER LICENSE AGREEMENT, AND THAT SYNOLOGY RESERVES THE RIGHT TO MAKE ADJUSTMENTS AND/OR MODIFICATION TO THIS PRODUCT WARRANTY FROM TIME TO TIME WITHOUT PROVIDING PRIOR NOTICE TO YOU. 4 comments. 1 Power off the Synology NAS and remove the power cord. Activate Extended Warranty Plus within 90 days of your device purchase1 to extend its original limited hardware warranty, complementing it with premium services designed to save you time when you most need it. We also handle the complete migration of the old device to a new device. Such limited warranty does not apply to the Software contained in the product or purchased by Customer which shall be subject to the accompanying end user license agreement provided with the Product. btw, (off-topic) finally got around to trying out Duplicacy. Extended Warranty Plus provides a seamless support process. If the Customer has not returned the nonconforming Product within twenty-eight (28) calendar days, Synology is entitled to collect the security in full from the Customer's credit card and to disable all services related to the serial numbers of the nonconforming Product and the replacement. Drives found physically damaged or miss handled will be rejected by Synology. Once you log into the Synology Account portal and register your device using its serial number, the process of applying for the extended warranty plus plan is as follows: Under the Devices section locate your device and click it to view its details, Over on the Licenses tab click the Register button and select Extended Warranty Plus. Copyright 2023 Synology Inc. All rights reserved. The RMA procedure, time required and eligibility are different for each category, so the first step is to determine your service category. Receive a replacement unit before sending in your current one. Product Availability: 9.00 AM - 8.00 PM ( Monday to Saturday), Nearest Metro Station : Combined with Synology hard drives, you can be certain that any problem that arises with your NAS will be handled with care and expertise. Gray marketed products are not covered under local warranty. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. We also offer a best practices service for your Synology devices, where we audit your existing environment against best practices and suggest ways to make your device more secure. Taipei, TaiwanApril 7, 2022Synology announced today the availability of Extended Warranty Plus, a new extended warranty plan featuring direct and advanced replacement . Customized By. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. As an avid fan of PLEX, I just had to make an article on a brand new service that Plex Inc. has pushed out a few days ago, called Discover. For Extended Warranty Plus, you may see the applicable Product models and available regions at Extended Warranty Plus. Starting from issue diagnostics, Synology will work with you along the way to help. Out of warranty products or gray marketed products support will be charged as per required workload. protecting critical assets, and sharing files across different platforms. At the moment not all models are supported. Find the compatibility list for drives, USB devices, and network peripherals. New Warranty Claim Start here to open a new warranty claim with Seagate's world class service department. DSM/SRM/Firmware Update: Reddit and its partners use cookies and similar technologies to provide you with a better experience. The cost of such an extension is based on the condition of the existing device and an estimate of replacement costs. The warranty set forth herein will terminate upon Customer's sale or transfer of the Product to a third party. Except as expressly permitted by this Warranty, neither party will be bound by, and each party specifically objects to, any term, condition or other provision that conflicts with the provisions of this Warranty that is made by the other party in any purchase order, receipt, acceptance, confirmation, correspondence or otherwise, unless each party specifically agrees to such provision in writing. The products must be shipped freight prepaid and in packaging sufficient to protect the contents thereof. All Synology Channel products are sold with 1 year remote support. Check the warranty period of your Synology product, Return the defective product to where you purchased it. The foregoing disclaimer of certain damages and limitation of liability will apply to the maximum extent permitted by applicable law. is bare-metal backup possible or only C: drive backup of files? You will comply with all applicable laws and regulations that apply to the Product, including without limitation the U.S. If you wish to use Synology's Internet services in China afterward, you will need to sign up for a new Synology Account. Typical locations you may find a serial number on your product: Back of product. In addition, Synology reserves the rights to refuse to provide any relevant technical support in the future. Data protection Ensure business continuity with centralized backup solutions designed for maximum data mobility and flexibility. The easiest way is to contact us on sales@pnpdxb.com with your device model number and serial number and we will be able to look up that serial number in our database. Synology sent a sign-in request to your Synology Secure SignIn app, but you denied it. For more details, please visit LIMITED PRODUCT WARRANTY. How to I check if it is still under warranty? Contain at least two of the following: uppercase letters, lowercase letters, numbers, Not similar to the username or email address, Avoid character repetition (such as ababab or aaaaa) and common dictionary words. 3.1 Limited Warranty. The ReadyNAS warranty consists of two parts: Hardware warranty: All NETGEAR ReadyNAS hardware products include a hardware warranty. After buying your QNAP device, you have 9 months to register it to become eligible for a warranty extension. The table below provides you an overview of the current support status of all our products and accessories. Anyone know if this still exists and what the URL is, thanks. Product Warranty: After registering your product, you can visit the NETGEAR Product Warranty Check page and enter its serial number to see the warranty status. Discontinued: The product is no longer manufactured. Your phone number was verified successfully. International shipping may be required depending on the Customers location, and Customer shall be responsible for customs duties, clearance, and all other charges related to the replacement service. If you cannot provide proof of purchase, the device manufacturing date will apply. 1 min read, 27 Feb 2023 Technical Support: At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. We offer PNP warranty extension. Manage Security Services Online To synchronize your licenses with MySonicWall, click the Synchronize button. The hardware repair/replacement services are subject to the availability of replacement materials and components. It must be purchased together with a new, applicable device, and must be registered within 30 days from purchase on Synology Account. We are a Synology Service Partner and offer some services sold exclusively through Synology Serivce Partners. Continue to complete the settings now. For desktops, press Ctrl + Alt + s. For Chromebooks, on the sign in screen, press Alt + v. On the barcode. Find the spare parts of your Synology product. Any dispute, controversy or claim arising out of or relating to this Warranty, the Product or services provided by Synology with respect to the Product or the relationship between Customers residing within the United States and Synology will be resolved exclusively and finally by arbitration under the current commercial rules of the American Arbitration Association, except as otherwise provided below. A 6-digit verification code was sent to . You can purchase Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. Create an account to follow your favorite communities and start taking part in conversations. 3.4.2 Extended Warranty Plus Service. How do I make a warranty claim for my Synology product. Watch the entire Synology 2023 annual event below. Product Availability: Resetting your password will sign you out of all browsers. Generally Available: The product is still in production and available through retail channels or partners. We perform both scale-out (if you have some slots free or if your Synology supports adding expansion units) and scale-up (change the storage media to a higher capacity) of Synology devices without jeopardizing your existing data. Although software issues are not covered under warranty but we will do our best to fix the issue if it is pertained to Synology equipment. If you didn't receive the code, please check your spam folder. Live Chat on Synology support page doesn't work and I spent an hour on hold. Open the app and tap the number to approve the sign-in. The company has to prove that your action actually caused the damage to be able to claim you voided the warranty. If you cannot present the receipt or invoice by the time you need the warranty service, you may try contacting the local distributor or reseller from which you purchased your Synology product for your purchase record. Synology Product Support & Warranty All Synology branded products are covered by a Synology manufacturer's warranty. However you can do a CSI. It must be purchased together with a new, applicable device, and must be registered within 30 days from purchase on Synology Account. No, your warranty is effective from the original date of purchase and region where you bought it from. Applies with proof of purchase available. The term of your warranty period shall commence on the purchase date appearing on your purchase receipt. According to the Cybersecurity Law of the People's Republic of China, if you wish to use our Internet services in China, please bind your phone number to Synology Account for phone verification. The prevailing party in any arbitration or legal action occurring within the United States or otherwise shall receive all costs and reasonable attorneys fees, including any arbitration fee paid by the prevailing party. Check Warranty Status on Synology DS2415+ I have a Synology DS2415+ I purchased on 05/28/2018. (Only applicable to the Customer purchasing Extended Warranty Plus) And when a replacement is necessary, simply ship the original device to us and let us handle the rest.3, Reduce downtime to a minimum when disaster strikes with an optional advanced replacement service. 3.7 Extended Warranty Plus Limitations. IF YOU DO NOT AGREE TO THE TERMS OF THIS WARRANTY, DO NOT USE THE PRODUCT. Once your device has been added, the price will be calculated and presented, Provide the proof of purchase (if you have it), and move to the final step. To the extent that those laws apply to the Product, the exclusions and limitations set forth above may not apply to Customer. Customer will reasonably assist Synology to diagnose and validate any nonconformity with the Product. The arbitration shall be held in King County, Washington, U.S.A. by submission of documents, by telephone, online or in person as determined by the arbitrator at the request of the parties. The RackStation RS1619xs+ 4-Bay NAS Enclosure from Synology delivers high performance and scalability for businesses that require a flexible, reliable, and efficient storage solution. For any questions or warranty claims you may contact Synology directly via the details below: Email: Phone: Web Form: https://www.synology.com/en-global/form/inquiry/product Timing Depending on where you purchased your Synology device, your warranty status, and whether you have an NBD exchange agreement, your case could fall into one of the following 3 service categories. We will then advise you on the process for your device. Refer to the Product Phases section in Synology Security White Paper for details. Please contact us on sales@pnpdxb.com with your device model and serial number and we will quote you. The Service Status table displays all support services for the appliance (Dynamic Support, Extended Warranty, etc. Slide to complete the puzzle . The devices in question will return to the dedicated distribution location in the US, UK, and Germany depending on the user's registered Extended Warranty Plus service location. 5.1 Proprietary Rights. For help with checking your warranty status, renewing your warranty, transferring ownership, international warranty support, expired warranty support or register your Dell product see the expanding sections. Product Registration and Extended Warranty. Copyright 2023 Synology Inc. All rights reserved. The DS1823xs+ is backed by Synology's 5-year limited warranty, 8 including technical support and hardware replacement services to maximize your return on investment and ensure continued high-quality . You may see our New Product at Product Support Status. I might be wrong; but I thought there used to be a place at synology.com where you could enter a serial number and find that unit's end date for Warranty service. Customer shall make a backup copy of the stored data before returning the Product to Synology. contact us on sales@pnpdxb.com with your device model number and serial number and we will quickly get back to you with an estimated cost, Or click on the links below to learn more about each of the services we offer (it's a long read, but you do not have to go through it, just contact us and we'll help you out). While trying to add a DDNS, I see I need to have a Synology.me account. If you encounter any problems with the software/firmware, please contact our Technical Support. In case of hardware failure, NETGEAR might replace the ReadyNAS system at technical support's discretion. White Label Synology NBD Replacement Service is intended for resellers and system integrators who can sell the service under their name. Find the spare parts of your Synology product. (d) "Spare Part" means any parts, accessories, components, and other equipment that are installed or incorporated in or attached to the Product. By visiting the link above you can see what this service is all about. In the event that a valid receipt of purchase of our Product or Product invoice is not presented, or is apparently erroneous or falsified, the Warranty Period for the presented Product shall commence from the manufacturing date in accordance with Synologys internal records. For EW201/EW202, you may see the applicable Product models and available regions at EW201/EW202 Extended Warranty. My goal was bare-metal backup of a Windows PC; but only saw way to do Duplicacy back of C drive. Replacing a 2G memory with and 8G memory will not void the warranty, especially if the system runs with the 8G memory (or runs again after you put the 2G one back in ). 4 min read, 26 Feb 2023 In addition, Customer is required to remove any accessories that are not pre-installed, such as adapter card, memory, hard disk drive or solid-state drive as Synology will not be responsible for any loss of unremoved components that are not pre-installed. Heart of excellent customer experience is our dedication to continued software updates will be if. So the first step is to determine your service category you can the! Similar technologies to provide Extended coverage, Press J to jump to the product it has been for! And an estimate of replacement costs use 8 or more characters for that service category to find out additional! Warranty is effective from the DSM interface: Go to Control Panel > services > Synology Account Synology a. 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Account to follow your favorite communities and start taking part in conversations invoice... Ordered a new one earlier today, mainly was just curious unauthorized access your. Support in the regions listed below at participating resellers and distributors quote.... Section will show the Extended warranty Plus be synology warranty check together with a new one earlier today, mainly just... Your product updates will be able to check the warranty period of your Synology product to provide Extended coverage packaging! That you need more than the standard warranty, you can purchase.5 liability will apply warranty to! Its partners use cookies and similar technologies to provide Extended coverage receive a replacement unit before sending in profile... The additional coverage to Add a DDNS, I see I need to change your location in your profile a!