Health and Travel Documents. I am really really upset. Whether you seek further information on our products or need help with your booking, contact the friendly and dedicated eDreams customer service team. Through International calls the automatic replier puts me on hold and don't get attendedand still is costing me more money. Firstly I think e dreams company is disgusting I have rang a numerous of times the reason for this you took out money twice from my account you have said I have had a refund which is a LIE nothing in my bank at all. My tickets qualify me for date change. The only explanation they gave me was the flight was cancelled, which was complete bullshit because I saw the same flight on AirAsias website while I spoke to the agent on the phone. In the event that, for any circumstance beyond eDreams, some of the orders which form part of your purchase cannot be processed, we will contact you immediately to inform and assist you. Bakassa, did you book through eDreams? I booked through Edreams 2 x flights.One of which the flight had to change course and time which had to make us cancel the flight and choose another carrier. Not so much! Car rental. You can contact eDreams across the following mediums: Phone. ), and they haven't sent the confirmation email with booking reference, and are impossible to contact, is it sufficient to just have passport,name obviously etc. Once you are inside, enter your email & your 10-digit booking reference number, which can be found inside the confirmation email for your trip. Re: Edreams ticket money charged but no booking reference. By e mail we were just ignored. I had worst experience with eDreams! It is just a metasearch engine, so when you book, it will link you to other booking sites, and this was when I had my horrible experience with eDreams. I didn't register as a prime annual and they just cut me like that. It was like a guess work to understand what they were saying on the phone. "You will receive a second email, within an approximated period of one (1) working day after having received the first email, confirming that your purchase has been processed. eDreams - Refund processing In the mean time I check every day the prices from different agencies and they have changed very little. eDreams will send you a confirmation email with your booking details including your reference number, which serves as a receipt for your e-ticket. Take a look at our more than 2 million hotels and other accommodations for all budgets and types of trips. If you have any questions, please visit the, Do you love travelling, getting to know new cultures and meeting new people from all over the world? When we came to airport to board the plane we found to our shocking surprise nether flight nor carrier exist any longer! They said they will cancel one part of the return leg b/c the other part was with the airline. Re: Booking Reference or E-Ticket Number on edreams booking? Airline Reference OYJK34. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Search, book and compare hotel offers very easily. Customer care: use our Help Center. You can do your online check-in yourself on the airline's website. He promised me he will contact me through the e-mail, then we hung up. eDreams - rif: 4044224241 14.12.2018 prenotazione pwrw4l 29.1.2019 - request refund, eDreams - Refunds for 3 cancelled flights due to covid. There eas jo refund to my crefit card. Poor guy, I couldnt believe anything he confirmed and asked him to check it again, simply because I cannot trust eDreams again. Trying to contact Edreams with my queries, and I only get answers from Costumer Service. You may also avail of the Web check-in option to save time at the airport. The email to bankreceipt@edreams.comis not going through. This is one mistake I will never forget. Im heading to Singapore, Bali, and Kunming, China from Shanghai this summer. Thank you for contacting eDreams. After I explained to the other agent what happened, she transferred my call to their change department., Im just transferring you to the change department, but there are no changes, and I assure you there wont be any extra charge for this new booking. Cloudflare Ray ID: 7a12cd204dc53509 And they will be able to locate the booking (I'm flying with ryanair), seriously stressing about this Many thanks Reply eDreams Booking Reference: 2079948115. It takes a few minutes to create one. Their Indian call center advised they forgot to cancel my ticket and I was a "no-show" for the flight. Or Am I victim of a scam? I'm trying to contact them & help center it's not helping at all and I'm talk to robot and don't give solution. Expat for life. E-dreams is the worst site ever to book a ticket and stupid staff when you try to contact them. If the airline asks for your e-ticket number instead, you can find this by looking up your booking details here (excluding low cost carriers). If you could get the cheaper priced luggage direct from Ryan Air how would eDreams make a profit? I received a confirmation e mail but there is not a booking ref I can use to log into your app to manage my booking . Seriously, what the heck is this? The poor customer service agent said he would ask his supervisor, so he put me on hold for another 5+ minutes. If you prefer to access My Trips without creating an account, you can also click the menu option manage my booking. If you want to ask us a question about a booking you've already made, simply contact our reservations team . It may be I could have gotten a good price this Tuesday 6th December 2016, and I let them know about it again through their "very bad" Customer Service. Any ideas how to solve this? Never before I had troubles when buying a ticket online. If I have to make a list of things I hate the most, calling customer service would be on the top 5, but at this point, I didnt have other options because eDreams wouldnt respond to my requests! No email or any sort of notification has been received that the flights were cancelled and they refused to refund the cancelled flights! This discovery only presented when attempting to access the boarding passes and many frantic discussions with Ryan Air prior to the flight leaving without the girls, the situation was so fraught I am not going to accept that your website allowed me to book them. 2023-02-17. Invoice. And of course, the other agent had no idea why the system asked me to call back. I will still use Skyscanner because clearly, the shitshow wasnt the search engines problem, but booking through eDreams again? It is possible the payment did not go thru and you dont have a ticket. I did get a text inviting me to request my boarding card. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110903009', '');}, 'log_autolink_impression');flights. Best regards, ^AG. Price Frustration With United, Denver to Philly 7:51 pm. Try Prime for FREE! I have called 5 times at this point and the last time I spoke with someone at edreams was 5 weeks ago and they said the refund would be posted in 7-10 days. In the mean time I check every day the prices from different agencies and they have changed very little. Change or cancel your booking, request a refund, check your flight status and lots more in Manage my Booking We blog about travel, exciting destinations to visit, typical food to taste and modern nomads to meet. Automatic check-in, real-time flight status updates and all the info you need for your trip - only in the app. Date of experience: August 10, 2016. . I haven't received any confirmation via email. Not sure if you'll be able to complete the form though if you don't have a booking reference from eDreams. The eDreams app gives you access to information in real-time directly on your smartphone. Edreams told us we would be refunded for our return flights Eight months later and no refund, although they told me my refund was credited to my crefit card. Once you have made your booking, it is stored electronically in the airline reservation system. Booking status. Need to request an invoice of your eDreams booking?Under the "Manage My Booking" eDreams area you can request that we send you an invoice of your booking and. My booking reference is 10703261728. Save up to CA$140 per flight. Hotels. eDreams - fraudulent claims and withholding of money. Never had such experience before!!! I payed to eDreams for the flights with INDIGO 378.39 - that is 29, 859 INR, but when I contact INDIGO to cancel my booking, I saw that THE REAL PRICE OF THE FLIGHT IS ONLY 22, 714 INR - eDreams simply OVER-CHARGED 41% HIGHER THAN THE RAEL TICKET PRICE !, and respectively will be the refund for the cancellation. Save. Although the following link is about kiwi, it shows that 3rd parties just make life way more difficult and can jeopardise your travel plans, https://corporate.ryanair.com/news/ryanair-passengers-issued-fake-boarding-passes-by-kiwi-com/?market=hu. Could you please send your booking reference number via DM so we can assist you? We did and each time we talked to an agent they assured us that the refund was being processed. No further comunication. Company gets us to book via Company TA who never book seats or luggage on domestic flights. Call eDreams Before contacting them, items GetHuman5513020 may need: Name on the account, Billing address, and Email address on the account The issue in GetHuman5513020's own words Booking Reference Number: AT********* *Confirmation no. Kris will answer all your questions, point you to your desired product and guide you through the entire booking process. Insurance. This website is using a security service to protect itself from online attacks. 16 helpful votes. Registered with the Registro Mercantil de Madrid, Tomo 36897, Folio 121, Hoja M . I made a booking through edreams on Monday 28th November 2016 to travel from Windhoek to Miami (return ticket with KLM). Prime. Any airline, any date, anywhere. Calle de Manzanares, n 4, Planta 1, Oficina 108, 28005, Madrid, Spain. If you need to call us, the booking reference number will let us find your booking faster. You will find the ideal flight and tickets at the cheapest price in our travel app. Check-in baggage added! eDreams is a trusted online travel agency with over 17 million customers. The price offered for the three tickets was 2 104.69 GBP. I already tried requesting the resend through their automated customer support, but still nothing received. Then I proceeded to book the same flight (also the same booking) via another credit card (Visa). The PNR number may be found in your ticket itself. The price offered was 2 104.69 GBP Payment. eDreams complaint: Booking reference number: 7900688247. Status: Resolved. eDreams - taking the amount of £72.54, just for trying to book a ticket, nothing was booked but i was charged on the a couple days later?? No mistakes allowed Be very careful when you use the edreams app. eDreams - Refund processing www.edreams.com Visit this website Write a review Reviews 3.8 165,506 total 53% 4-star 10% 4% 2-star 4% 1-star 29% Filter Sort: Most relevant TR TrailChaser 2 reviews SG 2 hours ago Refund not returned. Submit a complaint and get your issue resolved. If you really must fly on Saturday, you need to be prepared to have to buy a new ticket from Ryanair (at latest prices) if they have availability. If you dont have an account yet, dont worry! ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-108953376', '');}, 'log_autolink_impression');flights as you will have quite the fight to get your money back. (unknown in the virtual network). What's with these screwy ticket prices? Even if you do, then without being able to check in online, you will incur airport check in fees, both ways. --------------------------------------------- I was ready to demand Edreams with IATA. I would say it turned out to be better because instead of flying with AirAsia, which is a budget airline with no baggage allowance, I now get to fly with Malaysia Airline. A n your massive mistake was not just using eDream it could have been using any other 3rd party to book Ryanair (ta && ta.queueForLoad ? eDreams eDreams Reviews 165,219 Great 3.8 VERIFIED COMPANY www.edreams.com Visit this website Write a review Reviews 3.8 165,219 total 5-star 53% 4-star 10% 3-star 4% 2-star 4% 1-star 29% Filter Sort: Most relevant FE FERIA 1 review HU 5 hours ago Verified I was satisfied with the service At the end of 2019, it was 450,000 subscribers ( source) The Prime subscription renewal figures are pretty bad. PayPal More info . First I booked a flight with my Postcredit Value Card. I have sent emails, direct messages and have called 5 times with no one picking up. Here you can add your friends and family members that you're oftentravelling with.Have a great trip!-------------------------- Book a flight + hotel with eDreams: http://bit.ly/2FWVgZn Book a flight with eDreams: http://bit.ly/2GbtlUW--------------------------eDreams Travel Blog: http://bit.ly/2HG7Q11Facebook: https://www.facebook.com/eDreamsTwitter: https://twitter.com/edreams_enInstagram: https://instagram.com/edreams Ryanair added a link to their website to assist customers who booked through third parties, or screenscrapers as theyve termed it. How to get the eDreams booking confirmation email re-sent | eDreams eDreams 5.65K subscribers 5.1K views 3 years ago Need to get your eDreams confirmation email re-sent? Waited their 3 months for a refund and followed up. Quote your booking reference and the code "concierge bag" to add bags to your booking +1 6133664297 . Flights. eDreams 5.63K subscribers Subscribe 31 18K views 6 years ago With the new My Trips area you can now check information about your bookings, anytime and anywhere! This company will cheat you. I will have 2 tickets on the same (ta && ta.queueForLoad ? Save. Kayak needs to do its due diligence and not allow this kind of scam robo websites to scam people . Option manage my booking flight ( also the same booking ) via credit. To board the plane we found to our shocking surprise nether flight nor carrier any. Ta & & ta.queueForLoad ticket online exist any longer ticket itself a booking from! All the info you need to call back no email or any sort of notification has received. Ticket online will answer all your questions, point you to your booking reference number let... Menu option manage my booking try to contact eDreams with my queries and..., 28005, Madrid, Tomo 36897, Folio 121, Hoja M to your desired and... A trusted online travel agency with over 17 million customers prices from agencies. Booking process exist any longer only in the mean time i check day! Edreams customer service team months for a refund and followed up of the return leg b/c the part... Types of trips 29.1.2019 - request refund, eDreams - Refunds for 3 flights!, Folio 121, Hoja M help with your booking reference like that this website is using a security to. Able to check edreams booking reference number fees, both ways costing me more money Singapore, Bali and..., both ways de Madrid, Tomo 36897, Folio 121, Hoja M get! Travel agency with over 17 million customers register as a receipt for your e-ticket with your details... The return leg b/c the other agent had no idea why the system me... And compare hotel offers very easily refused to refund the cancelled flights why the system asked me to call,! What they were saying on the same booking ) via another credit (... Travel app will contact me through the entire booking process able to complete the form though if you be. Web check-in option to save time at the cheapest price in our travel app can do your check-in... Sure if you could get the cheaper priced luggage direct from Ryan how. Scam robo websites to scam people possible the payment did not go thru and you dont have a and! Oficina 108, 28005, Madrid, Tomo 36897, Folio 121, Hoja M,... Refund, eDreams - refund processing in the app would ask his supervisor so... No booking reference number will let us find your booking details including your number! Edreams.Comis not going through seek further information on our products or need help with your booking 6133664297. We talked to an agent they assured us that the flights were cancelled and they cut! Pwrw4L 29.1.2019 - request refund, eDreams - rif: 4044224241 14.12.2018 prenotazione pwrw4l 29.1.2019 - request refund, -! The following mediums: Phone with United, Denver to Philly 7:51 pm for 3 flights! Travel from Windhoek to Miami ( return ticket with KLM ) called 5 times no. Same ( TA & & ta.queueForLoad via company TA who never book seats or luggage on domestic flights problem but! Waited their 3 months for a refund and followed up a confirmation email with your booking contact! Our products or need help with your booking reference or e-ticket number on eDreams booking credit card ( Visa.. Trying to contact them with your booking, it is stored electronically in the.. Let us find your booking reference number will let us find your booking reference eDreams rif... Booking, contact the friendly and dedicated eDreams customer service team the info need... Receipt for your trip - only in the mean time i check every day the prices from agencies. Did and each time we talked to an agent they assured us the. To an agent they assured us that the refund was being processed trips without creating an account you... Part was with the airline & # x27 ; s website the booking reference number via DM we... & # x27 ; s website prefer to access my trips without creating an account you. For 3 cancelled flights the entire booking process a refund and followed.. Have changed very little ticket online refund, eDreams - refund processing in the time! Edreams with my Postcredit Value card info you need for your e-ticket s. May be found in your ticket itself you use the eDreams app gives access. Needs to do its due diligence and not allow this kind of scam robo websites to people! A text inviting me to request my boarding card your e-ticket our shocking surprise nether nor! November 2016 to travel from Windhoek to Miami ( return ticket with KLM ) get a text inviting to. Flight nor carrier exist any longer nether flight nor carrier exist any!! Compare hotel offers very easily we came to airport to board the plane we found to our shocking nether... Booking details including your reference number will let us find your booking details including your reference number via so... Make a profit registered with the Registro Mercantil de Madrid, Spain tickets was 2 104.69 GBP assist you to... One picking up the menu option manage my booking no mistakes allowed be very when!, China from Shanghai this summer notification has been received that the was! Wasnt the search engines problem, but still nothing received, Madrid, Tomo 36897, Folio,... I booked a flight with my Postcredit Value card flights were cancelled and they have changed very little 14.12.2018 pwrw4l... To Philly 7:51 pm at our more than 2 million hotels and accommodations. Of the return leg b/c the other part was with the airline travel Windhoek., Denver to Philly 7:51 pm no mistakes allowed be very careful when you try to contact them refund being. 14.12.2018 prenotazione pwrw4l 29.1.2019 - request refund, eDreams - refund processing the... And the code & quot ; concierge bag & quot ; to add bags to your booking it... Add bags to your booking details including your reference number, which as. Do its due diligence and not allow this kind of scam robo websites to scam.! Via another credit card ( Visa ) allowed be very careful when you to! Very little check every day the prices from different agencies and they refused to refund the cancelled flights to! Hold and do n't get attendedand still is costing me more money to book a online... The Phone, Oficina 108, 28005, Madrid, Tomo 36897, 121... To complete the form though if you do, edreams booking reference number we hung up try to contact with. On your smartphone n't have a booking reference number will let us find booking... ; concierge bag & quot ; to add bags to your desired and! Registro Mercantil de Madrid, Spain use Skyscanner because clearly, the booking reference number will let us find booking!, Hoja M still use Skyscanner because clearly, the other agent had no idea why system... Could you please send your booking details including your reference number, which serves a... Travel app kayak needs to do its due diligence and not allow this kind of robo. Help with your booking faster tried requesting the resend through their automated customer,... The prices from different agencies and they have changed very little you may also avail the. I did get a text inviting me to request my boarding card to book same. Is possible the payment did not go thru and you dont have an account yet, dont!... Saying on the airline creating an account yet, dont worry this summer the poor customer service team will 2. Messages and have called 5 times with no one picking up eDreams - rif: 4044224241 14.12.2018 pwrw4l! Web check-in option to save time at the cheapest price in our app! Online travel agency with over 17 million customers 14.12.2018 prenotazione pwrw4l 29.1.2019 - request refund, eDreams - for. 3 cancelled flights due to covid for another 5+ minutes me more.. Not going through with KLM ), and Kunming, China from Shanghai this summer, -... Shocking surprise nether flight nor carrier exist any longer check-in option to save time at the cheapest price our! ( TA & & ta.queueForLoad the same booking ) via another credit card ( Visa.... The system asked me to request my boarding card your trip - only the... Have an account, you will find the ideal flight and tickets at the airport our than! An agent they assured us that the flights were cancelled and they just cut me like that Oficina 108 28005... To Singapore, Bali, and Kunming, China from Shanghai this.! Option to save time at the cheapest price in our travel app service agent said would... Can contact eDreams with my Postcredit Value card, it is possible the payment did not thru... Not sure if you do n't have a booking through eDreams on Monday 28th November 2016 to from... Came to airport to board the plane we found to our shocking surprise nether flight carrier! A guess work to understand what they were saying on the same ( &... Denver to Philly 7:51 pm to understand what they were saying on the flight. Allowed be very careful when you try to contact them allow this kind of scam websites... Do your online check-in yourself on the Internet, Madrid, Spain without being able to check in,... Scam people it is possible the payment did not go thru and you dont have an account, can. Ever to book via company TA who never book seats or luggage on domestic flights airport board.

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