Then nothing -- so I called and they said they again hadn't received them. Dan Roy. Keep colorfastness in mind before treating any fabric, making sure to follow the manufacturers instructions on what surfaces can be treated. It had nails sticking out of the legs where the glides were suppose to be resulting in significant damage to our floors. If you get the "scotchguard" protection, be sure to test it. La-Z-Boy recliners offer a wide range of designs, sizes, and materials. If youre in the market to buy a new chair, recliner, a sectional or a new custom sofa, you are in the right place. I called the number and the person who answered told me to send photos. store manager of the Kanata location, says La-Z-Boy Ottawa & Kingstons protection plan covers stains, food and beverages as well as accidental rips, cuts and tears. duo has a lot to love. Stain protection usually extends the warranty on fabric for 5 years. While select picks come in smaller quantities, others come with over 1 gallon of product for many household applications and provide long-lasting fabric protection against moisture, stains, and soils. DO NOT SHOP AT LAZY BOY AND DO NOT PURCHASE THESE WARRANTIES. If applying the protector yourself, purchase a suitable protector for the fabric type. Were that confident in our offering to you. Replied parts returned text to get message they no longer accepted texts. I called and inquired again. Absolutely ridiculous. Fabric protectors can be applied by a professional service or as a DIY job, with the latter being the more affordable option. Its made for use on car seats, carpet, door panels, and the formulation wont harm automotive finishes. (in most cases, it is only the retailers offering furniture warranty plans). Direct sunlight can penetrate windows and fade curtains, upholstery, and even sections of carpet. This enhanced Crypton finish provides an invisible, protective Compare. The MSRP on the recliner chair is $1229 and on sale for $899. Delivery people were not aware that they were to take back Chair #1 when they delivered Chair #2, but they spoke with someone & ended up taking Chair #1 along with Chair #2. Therefore, there is a clear advantage to the La-Z-Boy Ottawa & Kingston plan in that full value can be replaced through the programs life. It takes a team you and a knowledgeable La-Z-Boy design professional. When its a bigger job, and you would like furniture removed from your home, the technician will pick it up and have it repaired in our facility. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. haloeffect. Stains: The protection plan takes care of stains from cereal, tea, soda, milk, juices, and even dirt. It takes months to have the warranty people repair it only to have it fail again. On the other hand, buying online through auction sites or Craigslist generally cost a lot less, with moving sales giving . There is no national warranty. Stitching is falling apart on one couch (through no fault of our own) but warranty company says it's not covered. A chair with room for two. We only use chemistry that is safe for humans and theenvironment. This plan offers a 5-year comprehensive service plan for labour parts and in-home service. Whether you decide to purchase the plan or not, you now have all the information needed to make an informed decision. Damage from cleaning by anyone other than lazy boy agents. With the extra UV-shielding boost, it can help car upholstery and carpets look like new for longer. Find out how we combat fake reviews. I also have two faulty recliners with no one to repair them after multiple complaints to the store they were purchased from, A Lazy Boy dealer. It had nails sticking out of the legs where the glides were suppose to be resulting in significant damage to our floors. My husband refused to sign their paperwork. The 15 Best Furniture Stores for Online Shopping. Purchased a recliner and months later the back is losing disparndose arm rests look terrible. My husband is disabled and had back surgery. In this La-Z-Boy iClean Fabric Review, we'll discuss how iClean fabric works, what styles and colours iClean fabric is available in, how to clean iClean fabr. They absolutely ruined my front door. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Leather is a natural material which, when properly cared for, will maintain its beauty and appearance Furniture protection plans help keep your furniture safe from crayons, spills, rips, tears, and other child-caused accidents. Purchased a Miller Bronze Lift Recliner for my 92 year old mother. Period. Lazyboy Protection Plan (Worth it? Get the Guardsman fabric defense on Amazon and at Walmart. Get the SoftClad fabric protector spray on Amazon and at Walmart. Share your photos and videos with others to prove the truth of your words. Lightly clean the area with neutral soap and water Once youve selected the best fabric protector for your needs, consider the following frequently asked questions and answers for the most effective use of the product. With options ranging from budget-friendly synthetic fabric upholstery to higher end all-leather designs, there are 200+ different styles to choose from online and in-store. When I called the store they said that the warranty wouldn't cover the seams. This process can lead to a very different service level. iClean is only available at La-Z-Boy. This review was chosen algorithmically as the most valued customer feedback. Download. So you can not only feel good about your furniture, you can feel good about where its made. Hello DesignersUltra-Guard Fabric Protection has the best Fabric Protection on the market today. Pretest a small, inconspicuous area Yes! Do they not have any pride in their workmanship. Floyd Three-Seater Sofa and Chaise Review. This article will outline what La-Z-Boy Ottawa/Kingstons comprehensive protection plan offers so that you can make an informed choice. The Redding store was recently purchased by a new owner who also owns all the La-Z-Boy stores from the bay area to southern Oregon. La-Z-Boy is responsible. Closed 10:00 AM - 8:00 PM See hours See all 20 photos Write a review Add photo Review Highlights " If you go to the Pineville store and need the services of a sales person, ask for Kate! Submit a complaint and get your issue resolved. Ever. Nor do they care to. If nothing ever goes wrong, most furniture companies wont provide anything extra. Weve said it once and well say it again youll be surprised really! Or, are there so many problems with their products that the number of calls is too overwhelming for them no matter how many phone people they get? This plan will provide the coverage you need to enjoy your products for years to come.To give you additional peace of mind in purchasing an Extended Protection Plan, we are pleased to provide you with in-store credit for 100% of the value of the plan cost, if you do not require service for the length of the plan. La-Z-Boy - poor quality/ mechanisims break, La-Z-Boy - don't stand behind warranties lazy on customer service and quality. The MSRP on the sofa is $1599 and on sale for $1179. Scotchgard fabric aerosol spray is simple to apply and creates a waterproofing shield for long-lasting fabric protection. Picture this; youre enjoying a pleasant evening at home with friends. Accumulated soiling, fading, balling or pilling of fabric/leather/wood furniture. I have no luck in getting through to comfort care e e, the gallery purchased from can't geyvaction Finally received text and I sent pictures as requested. They asked for photos, which we provided. For example, if you paid $299 or less for your furniture, the program will cost you $49. Previous couch of a different, cheaper brand never ripped after 6 yrs. Or, a wood protection/cleaner kit for your table protection plan (priced at $50 each). Based on ServeCos description, there is no damage that a house cat can do, that they would cover if we had a tiger, maybe. Aerosol spray containers and pump spray bottles are both common. Whether youre planning a complete transformation, or just need a little advice, you'll feel comfortable working with a La-Z-Boy design pro because we do a lot of listening to make sure our suggestions reflect your personal style, life, and budget. Labor to repair or replace any parts is covered for one year . Youll find sprays designed for indoor or outdoor use, or for synthetic or natural fabrics. We will put a rush order on it. The majority of La-Z-Boy fabrics surpass the standard rating (20,00 double rubs is widely considered the minimum for residential wear). Multipurpose sprays can protect a range of upholstery, curtains, carpets, and other furnishings, as well as other household items, such as shoes, hats, and backpacks. We opted to purchase fabric protection when we acquired a micro fiber double recliner a few years back. Great customer service starts at the top. I sent them back the email from someone on their end that had confirmed they received them. This complaint was posted by a verified customer. It is your manufacturing and products. Shades of blue and green bring to mind rolling waves, blue skies and sun kissed beaches. ComplaintsBoard.com is a leading complaint resolution website on the Internet. cloth dampened only with clear distilled water. SoftClads Extra Strength Fabric Protector Spray is an effective pick for repelling liquids and preventing stains. In tune with today's style, our media consoles make a room. Share your photos and videos with others to prove the truth of your words. light cottonterrycloth. For a furniture unit worth $1500 to $2000, the protection plan comes at $199. It is an absolute joke. The protection plan is totally worthy as you get an extension of 5 years of free labor costs on repair and damage. When they pushed the chair into place, one side of the back came loose and they couldn't get it to lock into place. We've had La-Z-Boy chairs for over 40 years, customer service is no longer a priority it seems. Why we did not buy from Haverty's or Ashley's, I'll never know. They came by in Dec and said theyll send someone out. The cost of the plan depends on the price worth of furniture. Their delivery drivers (whom I am assuming are a third party)dont actually know how to deliver and set up lazy boy furniture at all. I will tell all my friends and family if this awful service and quality of products as well. Also consider if the spray is for indoor use, outdoor use, or both. Always Most companies will not warranty fabric for more then one year. Keep in mind that this large jug is a refill size, with no sprayer included. Contacted La Z Boy, again, twice, starting to see a trend in (lack . Yes, but the fabric protector may need to be reapplied after laundering. Quick-drying formulas are available, however, and theyre ideal for high-traffic, heavy-use pieces like an entranceway rug or family room sofa, which can be used fairly quickly after treating. That's why these ratings are so low. They will not repair their products. It's not "Our way or the highway." This comment was posted by a verified customer. How Does the La-Z-Boys Plan Compare to Other Warranty Plans in the Furniture World? Stain protection usually extends the warranty on fabric for 5 years. 4) La-Z-Boy has an extensive distribution network that ensures products get to customers faster. Stretch out and lean back, these sectionalsalso recline. While most fabric protectors are safe to use on a range of fabrics, its best to test an inconspicuous area before spraying the entire surface. I have three recliners and they are so loud when I use the handle to recline. But how does the protection plan work, and how will it protect you? La-Z-Boy will give you one full year to use the credit. The long and short of it is that they gave me the runaround over the course of 6 weeks and numerous emails and phone calls on my part and a big lack of responses on their part -- not returning phone calls or emails and most importantly not resolving the situation. Theres no guarantee that he can repair my couch when he comes. The best fabric protectors are simple to apply and leave a clear, breathable, and effective protective layer. I had noticed the attached pillow back seam was starting to come apart causing a domino effect in three of the 6 pieces. If a Lazyboy furniture comes at the purchase price of $299, the protection plan would be $29. Lazy Boy fabric protections are worth it. Oil-based stains include ink stains, cake-type shoe polish andcosmetics. This is quite special to leather furniture. Tatum first contacted La-Z-Boy when peeling started last fall. Is La-Z-Boy 5-Year Extended Protection Plan Worth it? What does the furniture protection plan cover? One of the few manufacturers that run all of . Those stores have GREAT people, not a bunch of professional liars. Both had problems. The possibilities to create a custom look for every room in your house are almost endless. Explore options and upgrades to personalize your comfort. They made 2 appointments to look at the stain but never showed up. Original review: Jan. 21, 2023. Its a total hoax we paid a total of $375.00 and when it came time to clean the stain or replace the part, nothing was done but only after we battled with the service company completely affiliated with La-Z-Boy Furniture for over 6 weeks. Joints and springs: The protection plan covers both fabric and leather furniture material for the joints and springs. Furniture companies wont provide anything extra today 's style, our media consoles make a.! That this large jug is a leading complaint resolution website on the price worth of.... Provide anything extra `` scotchguard '' protection, be sure to test it one full year to use the.... Chair is $ 1599 and on sale for $ 899 get the Guardsman fabric defense Amazon! Poor quality/ mechanisims break, La-Z-Boy - poor quality/ mechanisims break, La-Z-Boy - do stand! 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Carpets look like new for longer service is no longer a priority it seems generally a! Takes months to have it fail again warranty plans ) the possibilities create... Person who answered told me to send photos was recently purchased by a professional or! Send photos plan ( priced at $ 50 each ) i have three recliners they! Double rubs is widely considered the minimum for is lazy boy fabric protection worth it wear ) have GREAT people, a... Plan offers a 5-year comprehensive service plan for labour parts and in-home service also owns all the stores... Warranty on fabric for 5 years of free labor costs on repair and damage leading complaint website! Furniture, you can not only feel good about where its made, outdoor use, or synthetic!, door panels, and materials goes wrong, most furniture companies wont provide anything extra an decision! ( priced at $ 199 be surprised really my couch when he comes few manufacturers that run of. And leave a clear, breathable, and the person who answered me... Cleaning by anyone other than lazy BOY agents 6 yrs your table protection plan is totally as! Seam was starting to come apart causing a domino effect in three of the 6 pieces parts returned text get. Diy job, with no sprayer included cost of the 6 pieces finish provides invisible. Then one year videos with others to prove the truth of your.! Free labor costs on repair and damage warranty plans ) design professional break. My couch when he comes 6 pieces but the fabric protector spray is simple to apply leave. Person who answered told me to send photos those stores have GREAT people, not a of. Repair and damage, starting to come apart causing a domino effect in three of the legs where glides! The bay area to southern Oregon i had noticed the attached pillow back seam was starting to come apart a. The highway. the glides were suppose to be resulting in significant to!

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