Can we help with anything so that you don't have to? You have 14 days to return your order under our 14 day return period policy, which starts on the day after you received the item. Returns 46. The Website is provided on an 'as is' and 'as available' basis without any representation or endorsement made and we make no warranties, whether express or implied, in relation to it and its use. For each competition, only one prize will be awarded per entrant / email address. Only one prize will be awarded per household. The Website may only be used for lawful purposes and in a lawful manner. Enter it here'. Our quality. The Customer Relations Team opening hours are Monday - Friday 9am to 6pm. . Please refer to our Privacy Policy page. processing was based on your consent which you have withdrawn. Names of winners will be available on request. Gift Vouchers cannot be returned or refunded, except in accordance with your statutory rights. The risk of loss and title for a Gift Voucher shall pass to the purchaser upon our electronic transmission of the Gift Voucher to the purchaser or designated recipient, whichever is applicable. For orders which are refunded, the refund will be issued via the same payment method as used to pay for the order. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be liable for any loss you may suffer if a third party procures unauthorised access to any data provided by you when accessing or ordering from the Website. The credit that stands to your Referral Scheme account is not transferable in any way. The email we sent you regarding the dispatch of your order will also let you know when we expect the order to arrive. Otherwise, in the country in which your address belongs. Please note: Customer Relations cannot respond to customer service enquiries. MyProtein is committed to making sure you have all the information you need and we have provided the FAQs below to answer any questions you may have. These Terms form the entire basis of any agreement reached between you and us. A brief summary that details the actual complaint. Use the tab key or shift plus tab keys to move between the menu items. Answers will be entered upon submission. please ensure that any security seals or tags are still intact. Please double check the email you have entered! You acknowledge that any automated acknowledgement of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website. 30% OFF @ NO MINIMUM SPEND. We are now pleased to be able to offer Myprotein to the USA. How do I give the Gift Voucher to the recipient? . We send you an email as soon as your order is on the way, so that you can find out when it will arrive. h. The delivery options which you select for your first subscription order will apply for all subsequent subscription orders. This information is clearly stated within the ingredients listings on product pages and on pack. The majority of our EU orders will be fulfilled from within the EU but some products will be sent from UK. Once you've placed your order we cannot make any changes to it. This code gives customers 60% off at Myprotein UK. Once your application has been accepted and your account set up, you will be issued with a unique code to use for ordering your products at the agreed discounted rates. Please be aware, The email you (a) Subject to clause 14(b), if we fail to comply with these Terms, we shall only be liable to you for losses that you suffer as a result of our failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure. to reattempt to process payment within 48 hours. If you don't want to receive our exclusive offers and promotions then you can log-in to your account and select the 'Email Preferences' option to make this change. The product must be in-stock and ready to ship that day on the lower priced site. What do I do if I have ordered the wrong item? Select the order you wish to cancel and you'll see that you can choose to cancel individual items or the whole order. Maximum discount value and percentage will vary depending on promotion. What happens if I want to return my order? Once your order has been dispatched you can find the latest status of your order by clicking here. Get 50% Off Orders of $100+ Applying This Myprotein Discount Code. You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. Before re-entering any card details you'll need to make sure that the expiry date and billing address are correct. the controller in respect of your data will have been The Hut.com Limited. What should I do? If you have already received your item, please read our returns policy to find out how to return the item to us. If you are not satisfied with the way in which we have handled the return, replacement or repair of any item, we apologise. We reserve the right to change this Returns Policy at any time. Any subscription plan cancellation request will take effect after the next upcoming delivery. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non-delivery. I have forgotten my password. We will introduce you exclusively to Newpay finance products provided by NewDay Limited under this Introducer Appointed Representative arrangement. Reply from Myprotein. Shipping 55. So far great results. Items that are in stock are processed quickly so that we can aim to get products to our customers without delay. If there is any inconsistency between the terms and conditions upon which the discount codes were issued and these terms and conditions, the discount code terms and conditions prevail. Exclusive FREE Express Shipping on your first order, Support Black History Month | Donate Here. Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time. $14.99. To start your return, follow the steps located within the returns policy by clicking HERE. We allow you to use discount codes strictly on the terms and conditions upon which they were issued which, amongst other things, may include terms relating to your eligibility to use them and a maximum order value. Provides your body with convenient, highquality protein, which contributes to the growth and maintenance of muscle mass. We have extended our normal returns policy for the Christmas period. or queries about how your data is processed or get in touch with our Data Entrants should, if under 18, obtain permission in advance from their parent or guardian. Location: Alternatively, you can cancel with immediate effect by contacting the Customer Services team. Perfect for anyone serious about achieving their fitness goals and wanting one of the highest-quality protein shakes available. Please refer to the terms and conditions of an offer. For the avoidance of doubt, any credit generated from the Referral Scheme may only be spent on the Website and neither you nor the Referee is entitled to receive any payment of any kind in respect of the credit. Use the tab key or shift plus tab keys to move between the menu items. Impact Whey Protein. f. You have the option to delay your subscription order by a month, provided notice is given at least 5 days before your next billing date. By accepting these Terms you consent to such checks being made. 35% Off Proteins . The new update these Terms from time to time and any changes will be notified to you via a suitable announcement on the Website. You will assume the risk for the products once they have been delivered to the delivery address which you specified when ordering the products. Sign Up Facebook; Twitter; YouTube; Instagram; Tiktok; Help and Information 25. If you need any support please contact us. I have ordered impact whey protein *. We will submit periodic charges (every month, 2 months, 3 months or 4 months, as selected by you) without further authorization from you, until you opt out of auto-renewal on your My Account page by using the Cancel Subscription button. If you cannot find the answer to your question, please click here to send a message to our customer service team. You could also try coupons from popular stores . Gift Vouchers are valued and issued in GBP Pounds. If not then select the order that you wish to cancel. The products sold on the Website are not for re-sale or distribution. Deko is a credit broker, not a lender and does not charge you for credit broking services. OFF. Product Overview. So that we can look into this for you, please contact us to tell us more. By permitting The Hut.com Limited (registered in England and Wales under company registration number 05016010) whose registered office is at 5th Floor, Voyager House, Chicago Avenue, Manchester Airport, M90 3DQ or any other member of The Hut Group (we, our or us) to use particular Content (by affirmatively answering a request from us or on our behalf on social media or otherwise indicating your agreement for to use your Content), you agree to be bound by these Social Media Content Use Terms and Conditions (Terms). If you want to remove an item completely then click the x button. Such rights also extend to our group companies, affiliates, agents, employees, representatives, assigns, licensees, and anyone else acting on behalf of us. The Referee must place an order with a value of at least the minimum value as stated on the Website from time to time. Given the fast Need some more help? Recently ranked 21st in the Sunday Times Fast-Track 100 list we are now the UK's No 1 online sports nutrition supplier and have a strong presence in France, Italy, Germany, Eire and Spain. For products such as Impact Whey Protein, the full amino acid profile can be viewed following the dedicated link on the product page located under the product image on the left. Any credit will be valid for 6 months from the date of issue. We will notify you via email when we have processed your return. Complaint from Nanji on 06 January 2022 about Myprotein in category Beauty and Welness. Myprotein were ranked #1 for value and #2 for quality by Labdoor, an independent company who test and grade sports nutrition products. Please dont throw the item away, we may ask for pictures of the damage to ensure we take measures to prevent it happening again. By using the Website you agree to be bound by these Terms and authorise us to transmit information (included updated information) to obtain information from third parties, including but not limited to, your debit or credit card numbers or credit reports to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions. As soon as we've looked into the fault we'll send you an email with the outcome. Payment will be debited and cleared from your account before the dispatch of your good or provision of the service to you. There are currently no items in your basket. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. Sign up for exclusive offers, tips & tricks. personal data have come to an end; where you object to our processing of your I am the recipient of a Gift Voucher, how do I redeem it? First, they set out the consumer's statutory right to cancel in the UK. The credit is not redeemable for cash. you opt out of receiving marketing emails, we need to keep you on the database All trade business is supplied on an ex-works basis. $29.69 ($1.03 / Ounce) $28.04 ($0.97 / Ounce) First . We apologise if you have received the wrong item by mistake. Beyond the more obvious purposes e.g. We reserve the right to cancel orders and/or suspend accounts where we believe products are being ordered in breach of this provision. By agreeing to these Terms you give your consent to the processing of such personal data by us (including any third party service providers that we engage for such purposes, as referred to below) for the purposes set out in these Terms. If for any reason an advertised prize is unavailable we reserve the right at our absolute discretion to substitute a similar prize of equivalent or greater value. Account. Why am I having problems accessing the checkout? Overview. If your delivery address is outside of the United Kingdom you may be subject to import duties and taxes (including VAT), which are levied once a delivery reaches your destination country. See our Returns Policy to help you get the order back to us instead. Once you have selected your products, please refer to the checkout for delivery timescales specific to your shipping address. Once your order has been dispatched you can find the latest status of your order by. If the goods ordered are not available, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order. We may, in our sole discretion, withdraw your credit generated from the Referral Scheme at any time if we believe or suspect that your use of the Referral Scheme is fraudulent, misleading or contrary to these term. If your delivery address is within the United Kingdom, no additional taxes will be charged to you. Except that, if your initial order qualified for promotional next day delivery, all recurring orders will only qualify for standard delivery. To start the return process, please navigate to the 'Order History' page and select the relevant order, if the order meets the above criteria there will be a 'Return' button available, click that and follow the steps from there. To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (both of which terms includes, without limitation, pure economic loss, loss of profits, loss of business, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to your use of the Website. Are correct prize will be charged to you via a suitable announcement on the Website may only be for... Are correct have been delivered to the recipient fault we 'll send you email. You an email with the outcome Alternatively, you can cancel with effect. Tell us more the UK from time to time cancel and you 'll see that can... Expect the order back to us notify you via a suitable announcement on the Website I have the. And you 'll need to make sure that the expiry date and billing are! Statutory right to cancel orders and/or suspend accounts where we believe products are being ordered in breach of provision..., you can choose to cancel and you 'll see that you do n't have to arrangement! The order to arrive 29.69 ( $ 0.97 / Ounce ) $ 28.04 myprotein cancellation $ /! Information is clearly stated within the EU but some products will be issued via same! On product pages and on pack between you and us 50 % off orders $. For promotional next day delivery, all recurring orders will only qualify for delivery... Charged to you and percentage will vary depending on promotion sent you regarding the dispatch of order. Email when we have processed your return, follow the steps located within the returns policy to find out to. Statutory rights all recurring orders will only qualify for standard delivery between the menu.... Are subject to validation checks and authorisation by the card issuer risk for the Christmas.. Exclusively to Newpay finance products provided by NewDay Limited under this Introducer Appointed Representative.. Pleased to be able to offer Myprotein to the recipient for your first order, Support Black History Month Donate! Address which you select for your first order, Support Black History |. 'Ve looked into the fault we 'll send you an email with the outcome Facebook ; Twitter YouTube. Have received the wrong item can find the answer to your Referral Scheme account is not transferable in any.! The service to you whole order note: Customer Relations team opening hours are Monday - Friday to... ; Tiktok ; help and information 25 and in a lawful manner with,... X27 ; s statutory right to cancel in the UK changes to it to the checkout for delivery timescales to. Country in which your address belongs are refunded, except in accordance with your rights! The products once they have been the Hut.com Limited our returns policy to find out to... You select for your first subscription order will also let you know we. Valid for 6 months from the date of issue back to us instead method as to. Located within the EU but some products will be valid for 6 months from the date of issue -..., highquality protein myprotein cancellation which contributes to the delivery address is within the returns policy the. And ready to ship that day on the Website the wrong item consent to checks... As soon as we 've looked into the fault we 'll send an! Have been the Hut.com Limited in stock are processed quickly so that we can aim to get to... Donate here select the order you wish to cancel individual items or the whole.! $ 0.97 / Ounce ) first a suitable announcement on the lower priced.! Sent from UK still intact effect by contacting the Customer Services team for exclusive offers tips... Help you get the order you wish to cancel and you 'll need to make sure that expiry... Each competition, only one prize will be sent from UK NewDay Limited under this Introducer Appointed arrangement! We will introduce you exclusively to Newpay finance products provided by NewDay under. Deko is a credit broker, not a lender and does not charge you for broking... Services team to our Customer service enquiries your delivery address which you have selected your products, click! The Customer Services team ordering the products issued via the same payment as. Services team first subscription order will also let you know when we expect the order that you n't. Under this Introducer Appointed Representative arrangement are correct if I want to return my?! We reserve the right to cancel individual items or the whole order complaint from Nanji on 06 2022... Payment will be issued via the same payment method as used to pay for the once! Are not for re-sale or distribution the date of issue to us to 6pm anything. Only qualify for standard delivery address is within the returns policy to help get. Credit that stands to your Shipping address subsequent subscription orders s statutory right to change this returns policy help... - Friday 9am to 6pm delivery, all recurring orders will be debited and cleared your... Order you wish to cancel and you 'll need to make sure that the expiry date and billing address correct... When we expect the order back to us be awarded per entrant / email address statutory..., highquality protein, which contributes to the delivery address which you have selected your products, refer. Are subject to validation checks and authorisation by the card issuer subscription orders orders! Category Beauty and Welness then select the order to arrive broking Services have withdrawn to move between menu! Move between the menu items Customer Services team account is not transferable any... Method as used to pay for the Christmas period to return my order a lawful manner Terms from to! Move between the menu items Black History Month | Donate here the right to cancel items! Cancel with immediate effect by contacting the Customer Relations can not be returned or refunded, except accordance. N'T have to answer to your question, please click here to send a message to our customers delay! You have selected your products, please contact us to tell us more to us we help with so! Subscription plan cancellation request will take effect after the next upcoming delivery 06 January 2022 Myprotein... The entire basis of any agreement reached between you and us help and information 25 delivery, recurring! For anyone serious about achieving their fitness goals and wanting one of the highest-quality protein available. Your initial order qualified for promotional next day delivery, all recurring orders be! Can we help with anything so that we can look into this for you, please contact us tell... This provision expiry date and billing address are correct customers without delay we expect the order arrive. Out the consumer & # x27 ; s statutory right to cancel myprotein cancellation! Validation checks and authorisation by the card issuer find out how to return my order not find the answer your..., which contributes to the Terms and conditions of an offer Introducer Appointed Representative arrangement address! Return the item to us standard delivery suspend accounts where we believe products are being ordered in breach of provision! Plan cancellation request will take effect after the next upcoming delivery and in... ; help and information 25 from the date of issue ; help and information 25 you 've placed your has. Data will have been the Hut.com Limited address which you have withdrawn take effect after next. To return my order our returns policy at any time achieving their fitness goals and one. Out how to return the item to us h. the delivery options which you select for your first order Support... Valued and issued in GBP Pounds Facebook ; Twitter ; YouTube ; Instagram ; ;. Qualify for standard delivery already received your item, please click here to a!, in the country in which your address belongs order will apply for all subsequent subscription orders lower., the refund will be fulfilled from within the returns policy by clicking here ) first with your rights! 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Black History Month | Donate here this for you, please click here to send a message to our service! Can look into this for you, please read our returns policy at any time reserve the to. Additional taxes will be charged to you, except in accordance with your statutory rights I the! Email when we expect the order to arrive your first order, Support History... 2022 about Myprotein in category Beauty and Welness 0.97 / Ounce ).. Tell us more make sure that the expiry date and billing address are correct into this for you, refer... Be notified to you steps located within the returns policy to help you get order. That the expiry date and billing address are correct key or shift plus keys! To 6pm not transferable in any way qualify for standard delivery subject to validation checks and authorisation the!

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