BBB Business Profiles may not be reproduced for sales or promotional purposes. I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. My mother should have been told that the parts are approximately $800. We asked Roto-Rooter to repair a leaking faucet in our main bathroom shower. They tried to solve the problem by snaking the line but couldn't get it unclogged. And when we managed to turn them, the temperature could not be adjusted properly. & Commercial Services- Online Scheduling- Free Estimates- Green Plumbing Solutions. So I hung up. customer was refunded $150 for the drain cleaning. Tristian charged the customer $905 for his time. Convenient. We appreciate your feedback and are very sorry our service did not satisfy your expectations. Total of Entire Work: $2000+ I discussed the issue with the representative, and nothing was resolved. How BBB Processes Complaints and Reviews. They took most of the equipment but had to leave the equipment that had blown the fuse because, of course, the walls were still wet in that room. Shortly after a 3rd water mitigation guy shows talking about bringing equipment over. Wow, if you dont like your job quit. I called at 10:00 AM and I was told someone would be at my house by noon the same day. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. There is a Home Depot approximately a mile from my parents home. They called about 30 minutes before Roberto, the technician showed up at my home. I admit I have never needed a plumber before. Roto-Rooter Offers:- No Overtime Charges for Nights, Weekends or Holidays- Complete Plumbing &. On 2/21/23, I hired Roto Rooter to come into my household and fix a clogged shower drain. I had a toilet back up, and called for service, the guy who came out never looked at the toilet, and said I needed to have the lines "Jetted" so he arranged to have the guy come out the next day to jet the system. Weve been waiting around for them all day, and at 3:15pm, they called and said they were no longer coming. Water guy convinces me and my insurance to file a claim and he leaves. Verification can help ensure real people write reviews about real companies. Roto Rooter is willing to refund the customer $555.00 and only charge the hourly rate for one technician on site ($350.00). I called them and talked to a bunch of idiots who dont know their ** from a hole in the ground. On 10/25/22 our toilet at * ***** ******* **** ** was clogged and we called ** ******** Roto-Rooter (*** ******** **** ****** ******* ** *****) to send a technician. Technician One and Two, lied that a 3 ft fibrous root was taken from the toilet drain in the Hall Bathroom. We called the company, and they said the plumber sets the charge however the plumber told me when I complained that the 717.00 fee was the fee is charged by the company. Sewer cap had already been dug up previously by the original plumber who stated the sewer line needed clearing. And scheduling SUCKS. This complaint is on behalf of my parents, Ive learned my lesson. Now, its too late to call anyone to get out here today. Roto-Rooter in Ruckersville Virginia, was hired to pressure jet a French drain surrounding my house. Very nice and awesome people. I bought a new sink and had Roto Rooter install it on 11/13/22. Nearly 3.5 hours later (3:30 pm), still no service technician! Our Drain tech used the proper equipment when he was on site as well. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Customer agreed on getting $75 credit back on card. Then, the plumber calls, not the dispatch and says I'm 1 hour away. Complaint: Roto Rooter was hired to diagnose and repair a sewer line back up. I never heard back from him. A few days later our neighbor in **** ** came home and discovered their whole toilet had been destroyed. When my sun returned home from work and entered the basement he observed water coming out of a ceiling light and swelling of the ceiling sheet rock over the span of several floor joists. Once again, a short while later I had another sewer line back up. Additionally, when it comes to larger companies with multiple branches, negative reviews are often critical of a specific branch or employee. She gave me her phone number but then didn't answer when I called, so I left a message. We are willing to pay for one service call but not two when all of the issues weren't fixed the first time. They picked the wrong guy. Due to the Christmas storm in Savannah, we at Total-clean are so appreciative of Morgan at Roto-Rooter in Savannah. I called Roto-Rooter after another plumber had misdiagnosed the problem with my Kohler faucets and quoted an exorbitant price. He answered many questions, and gave me lots of tips on how to prevent in the future. Roto Rooter sets the fees but the tech usually lower or raise the charges, call the main office and ask for Pat Swanson. These include grinder effluent pump and well pump service, as well as water line repairs. Observing the problem prior to them coming out clearly demonstrated that the problem was a thermocouple malfunction. Absolutely Free Service and a 50% off coupon (indefinite expiration) for any service. 01/06/23. On the other hand, Mr. Rooters network of branches provides customers with a clear-cut warranty that covers labor for 30 days for drain cleaning, 90 days on repair work, and 1 year on replacement work. Today, they are repairing some leaking piping under the house. They did correctly diagnose the issue, but only after $2,694.91 in overpriced and unnecessary repairs at the recommendation of the plumber on the scene who was clearly only interested in getting additional charges. But we have taken the responsibility and paid for the toilet that was broken. We also offer financing options. Please also include a copy of this review. On December 29, 2022, Roto-Rooter installed replacement faucets. This is were our cable want thru next door unit **. L a king & water had to be turned off, Desired outcome: So What we can do. I told them I was supplying the water heater and just needed a simple hook-up. BBB Business Profiles are subject to change at any time. Therefore we paid our neighbor the difference of $1,502.46 because we felt bad for them. They would not discuss pricing on the phone. the ads say 24/7 but it's NOT! 3. Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including: Basement Plumbing Bathroom Plumbing Drain Cleaning Kitchen Plumbing Laundry Room Plumbing Outdoor. I have sent the local provider 2 emails and called 3 times and have been promised a call back, which I have not received. Verdict: Roto-Rooter is a pioneer in the plumbing industry, but Mr. Rooters consistent growth since its 1970 inception, paired with an A+ rating and 30-plus-year accreditation with the Better Business Bureau, secure its renown in the field. By Sabrina Serani | Published Feb 28, 2023 3:59 PM. Dissatisfied. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I am the one that talked to you a while back and had the 2 master plumbers go out to you about your tub and shower faucet. We use the same pricing software that all insurance and major restoration companies use. After 45 minutes and a small amount of fibrous roots we got a bill for $ 717.00. I explain to the neighbor we can come in and replace there toilet no cost or reimbursethem for the broken toilet on 11/01/22. As weeks progress, additional water spots continued to appear in the same area. He didnt tell me about it when I spoke to hum on the phone after he gave her the total. This company took advantage of my 70-year-old father and charged him $18,000 to unblock a main drain line. He thought that he was just paying them to unblock his main drain, he had no idea about the "water clean" up fee. It is a percentage of the costs he had to purchase! I'm sending a bill for my lost wages for the day. Never got an invoice until a week later where he wrote on it he told me it was going to be 152.00 an hour! I was offered an appointment a few days out, I accepted the appointment. FAQ. Will never use this company again.Wanted to give an updateemailed them as per their response and no one reached out to me, it's been 3 weeks, not holding my breath. While there was more, this is the short version. Says someone with a camera needs to come out but they can't that day. Thank you. No customer service and they over charge for minimal they do! As a matter of policy, BBB does not endorse any product, service or business. Heck I could be a new one for less! It was determined the source of the leak was a poorly installed connected water line connecting the toilet to the water. But with an A+ Better Business Bureau rating and minimal complaints filed, Mr. Rooter edges out Roto-Rooter for customer satisfaction. However, Roto-Rooter also allows customers to book an appointment via a user-friendly online portal. In addition to charging him $3000 dollars to unblock a main drain line, they charged him 15000 dollars for "water clean up". So, we have another day without hot water because these, MORONS JACK-WAGON, inconsiderate ass-hle's.. decide they're too big to mess with. However, with Roto-Rooters long history in the industry, this lack of a grade may come as a surprise. I was then told because my home is older, the pipes require a $14,000 service using technology exclusive to Roto-Rooter where a sleeve is inserted into the existing pipes, becoming PVC and eliminating further root growth, no excavation necessary. Before he left, I was handed a bill (which I paid with a credit card) of 673$. They snake the sewer drain from the same location as RR and pull out old wipes (we theorize that they came from a visitor last May as we don't use wipes). People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We were charged by 1st man and paid 905.00 I had coupon code for &75.00 I went on line and just for a snake job was over $500.00 less. I want a refund of $2,964.91 for the services I did not need. This does not address the thousands of dollars that should be reimbursed. EVER. $2,694.91 refund for unneeded and overpriced services. Anyone can write a Trustpilot review. I would like to be refunded the $400 fee technically they did remove the clog but rendered the drain unable. Need to find a different location? ***** and ******* ******* both over 70 years of age Share your photos and videos with others to prove the truth of your words. But our neighbor had no confidence in Roto-Rooter and insisted on having another party do it. I paid this company $1149.60 plus a tip, plus $149.00 service fee on July 3, 20222, to snake my main sewer line. Thank Jesus, all is resolved.. and Thank Roto Rooter for their services. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Roto-Rooter sent out two plumbers who told us that the inside fittings were corroded and that the only way to really fix the shower was to replace the entire assembly. To date no additional water damage has occurred. I will be disputing this charge with my credit card company. I told them i was very clear that i didn't want to pay 1000 deductible but they forced me and end up paying the deductible and not a dime more.4000 dollars was already a lot for what it was done ( 3000 for snake and 1000 deductible) now they after me for another 6134 total 10.134 for a hours work that i had to do it my self after the mess they left. Both companies also claim to use flat-rate pricing, so customers dont feel fleeced by any upcharges or additional fees. He did not do any other snaking in the house as far as I know. But is it better to hire one company over another when a customer needs one of the best home repair services? The charge 2800.00 for labor alone to replace one straight pipe! In the end, Roto-Rooter never reimbursed our neighbor in full. Here are 8 tips for writing great reviews. Repair of refund (full or partial). Roto-Rooter has been accredited since 2015 and doesn't hold a rating from the Better Business Bureau, which isn't necessarily a negative; a company that's not rated does not have sufficient. THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! I was notably upset. Better Business Bureau: I called the local customer service office, and no supervisor or manager answered my call. We had to travel three hrs total to wait for them. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. I highly recommend Roto-Rooter. I cannot recommend Roto Rooter they are way too expensive, They did the work. Should have gone straight to replace. 2023 Trustpilot, Inc. All rights reserved. Submitting a response indicates a willingness to work with customers to make things right. This widespread availability means that more customers can hire Roto-Rooter for their plumbing needs. On the bill, technician stated there were wipes in sewer line. Terrible company that doesn't stand behind it's work. Second man came and said he could see dirt in the cleanout and the tank needed pumped. Claim it and get a lot of features. Almost one week later, I started noticing water damage on my ceiling, in the same area where the plumbing repair took place. I called a different plumber he pull the toilet and said I needed a new toilet, at a cost of $400, and it has been 3 weeks and it is working perfectly. Both Mr. Rooter and Roto-Rooter services include a lineup of household plumbing needs, including some of the best drain cleaning services and best septic tank cleaning services, and they both have emergency availability. Finally the other tech shows and says he needs to snake the sewer drain. Customer Reviews are not used in the calculation of BBB Rating. DEFINITELY WILL BE REPORTING THEM TO THE STATE. While these services may not be required for every homeowner, these are definitely areas that a homeowner wont want to DIY and will need a professionals help for. He left Small bathroom was clear. Desired outcome: This team knew what they were doing. He diagnosed the problem with the Kohler faucets in my master bathroom right away and quoted a fair price for the labor, which was extensive. Not true! Well, 2pm came & went. Total Rip Off do not use this company you will be upset. This tool was recommended by the company over the phone. I was yelled at by the employee when I stated this was unfair. We have asked Roto-Rooter to reimburse either our neighbor in **** ** or us in **** ** the $1,502.46. The work has a guarantee for 1 year. When the technician left that day, the fuse was still blown and the equipment was still not running. I'm going to post so many reviews, here, trust pilot and trip advisor, add Yelp and Angi, they won't be able to fix a sandwich. While this opacity can be frustrating for customers, theyll receive the most accurate quote if a plumber can assess the work that needs to be done in person. He charged me an extremely inflated price for the material and then stated thats how he was trained, they are trained to inflate the price on everything they do. The RR employee showed up on time but was not the person originally scheduled. Avoid Roto Rooter at all costs. Tristian had attempted to clear the drain from the basement. Your people are encouraged to overbill and lie about the work they do. Repair Code 2203 - Attempt to cable from cleanout in basement. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. It turns out the plumbing lines are connected by a Y line and the first technician ran the snake into our neighbors apartment and destroyed our neighbors bathroom. Well start sending you the news you need delivered straight to you. I had a very unsatisfactory experience with the Roto Rooter company in Westland/Livonia Michigan, phone # [protected], who charged high prices for services I did not need. We called again today, and the plumber stated there would be a 40.00 minimum charge. Labor: $800+ We fixed it. We can settle on this for $4,000.00 if it is paid within the next 5 business days. Thank you This past Was he a plumber or a plumber technician? Details: We can fix your plumbing problem and clean up your water damage. Inc. T/A Toto Rooter, PO Box 559, Easton MD. No call, they never showed up. I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. They also left fans for the week-end to dry out the dampness that remain. I was having a problem with sewer line back ups at the above property. Desired outcome: Regards, There was no water remediation for this customer. It's a ridiculous price and unprofessional technicians, highly unrecommended the company and will never use it again. Mr. Rooter has over 200 locations spread across the country, but Roto-Rooter triples that with 600 corporate and franchise locations. For your unit **. BS. Made an appointment for a plumbing emergency, they said they would be at my house between 4:15 and 8:15 pm. After they had done enough work totally over or about 3200.00 hundred dollars paid in full at time of services. The stains would not fade. Complaints Profile ADVERTISIMENT Resolved "overcharge and said pipe broken when not" Resolved "unfair pricing" Resolved "rip-off" Resolved "hidden charges" Resolved "air conditioning unit" Resolved "plumbing repairs" Resolved "furnace cleaning" Resolved "heat pump" American Residential Services / ARS Rescue Rooter complaints 21 S The landlord received the estimate on 12/14. For one, those with negative experiences are more likely to leave reviews (which also tend to be lengthier and more emphatic), which can skew ratings negatively. 2 people come to my house for one hour and they just turn on the water and check bathroom faucet and crawl space and cannot find the leaking sauce. Is this your company? He really knew what he was doing. Their investigation involved creating a hole and opening my ceiling. After their analysis they stated that many thins needed to be dome and they would only charge $1,200! Everything about this interaction felt robotic and not genuine. Thank you, you have successfully subscribed to our newsletter! Observing the problem prior to them coming out clearly demonstrated that the problem was a thermocouple malfunction. Then they said it's now 4 to 6 pm. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. They told me labor and parts would be about 1800.00 when all was said and done it was 3300.00. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. We are being reasonable. Roto-Rooter is a well-known name, they provide decent benefit options and unlike most sales positions offer a direct reimbursement for miles driven . Customers may still receive a phone call from their local Roto-Rooter branch to confirm appointment details. I call again, I'm told the tech or plumber will call me right back. UP to this time problem has not been fixed. I told him i just wanted it to be snaked. John Cooke. BBB is here to help. The work has a guarantee for 1 year. Emergency service is especially beneficial when theres an urgent issue, such as a burst pipe, that could compromise another area of the home. I think this is an issue of predatory pricing and fraud because the issue was known all along and was only reported after charging for unneeded services. Conversely, all Mr. Rooter locations share clear, thorough comprehensive labor guarantees for residential and commercial clients which cover labor for up to 1 year, depending on the service. I work from home and this disrupted my entire day with a due date the next day. Mike at ** office number. Desired outcome: Mr. Rooter and Roto-Rooter both allow customers the opportunity to book appointments over the phone. I asked the cost on the toilet flange and he priced that at $750. the job was done and the bill was $765.00. Sean determined that the trap was collapsed and could not get his camera in the line. I am concerned now because this company has damaged my tub and is refusing to take any responsibility. Britton told me that he wasn't the correct person to talk to, and that he would connect me with the correct person, Veronica. August 10, 2022, I called rooter rooter 3-days ago. Got about a 6 inch size fibrous amount of rolled up roots. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. They told us they couldn't make it out until Tues. We certainly understood the On 4/29/2022 I called the plumming company after hours to help with the leak we discover that night. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. The agreement we made was to get our paperwork before we paid them so we could get reimbursement. Verdict: Both Mr. Rooter and Roto-Rooter allow customers to request a quote online and make appointments over the phone, but Roto-Rooter takes it a step further by providing customers the added option to book appointments through an online scheduling portal. Backed Up Sewer Line / Unethical Practices!!! The contract he signed was not explained to him and he was not provided with a paper copy of the contract. We call RR to complain about the jerk and misdiagnosis and they offer a small refund of $150 out of $630. As weeks progress, additional water spots continued to appear in the same area. Additionally, since Roto-Rooter locations are franchised, some locations may not offer the same range of services. HIRE SOME ONE ELSE. Customer Reviews are not used in the calculation of BBB Rating. BBB Business Profiles generally cover a three-year reporting period. the next day and the second man never put the larger cover back on the large septic hole. We were billed $1,354.40. But now the price was $2,295 because he said he also needed to pull the toilet and check the pipes in the house. This company is doing a disservice to its elderly customers by not offering them the proper support to understand the contracts that they present them with. . Then they charged me for 1000 dollar for all labor and explained me that that's the standard price for 2 people. As we talked about. They did not show on Saturday. She was extremely prompt and knowledgeable and fixed our pipes with no hesitation. Called Roto-Rooter to fix a gas water heater. The end of the pipe where on of the leaks occurred was exposed in the basement and I showed this pipe to your technician. They were professional and got the job done fairly quickly. Roto Rooter - Company , Mrs. ** has apologized to me and I apologized to her, somehow there was a misunderstanding concerning this issue. With a whopping 600 locations nationwide and a long history as an industry pioneer, Roto-Rooter is another worthy choice if a customer doesnt have a Mr. Rooter branch nearby. Again, nothing but excuses. I had RR inspect the exposed pipe and their opinion was the pipe was old ant not their fault it broke while the were working on it. When my mother asked how much it will cost, the representative said around $800. I would be glad to send them back out to you to replace the valve with another 3 handle valve. I called two other company's and cancelled trusting that Bathtub and toilet would not drain and I regrettably assumed RotoRooter was a trustworthy company. The first one on site was Isaac (****), he is a field supervisor for Water Restoration. Photo shows it could not have come from a toilet drain. Emergency Service. There was 1 wipe We have sued roto rooter in the past and their pricing was fair. A technician came out and loosened the faucets, but told us that our shower was no longer up to code, and recommended installing a new shower assembly. In these situations, its important to ascertain whether the company has responded to the complaint or taken any steps to satisfy the customer. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Additionally, I said that we refused water remediation. I called a local service who came to my home on 2/02/23. Called a few minutes ago and Mary answered to get a quote for electric to gas conversion as I was explaining it a quick pause and I heard her say OH GOD. Inexcusable and Irresponsible! This needs to be stopped. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Roto-Rooter Group. Customers looking to hire a plumbing company will likely have one primary concern: whether that company can actually make it to their address. This company needs to stop this practice immediately. I'll update when I'm done screwing them over. Desired outcome: This business is in an industry that may require professional licensing, bonding or registration. As a matter of policy, BBB does not endorse any product, service or business. It's dinner time and we tell him to leave and he was a jerk about it. On 01/24/23, a Roro-rooter technician came to my home and snaked the pipes leading to the sewer through two outside ports. On December 28th a service tech backed into my tree canopy and when he realized it, he pulled forward breaking off my tree at the base.I have spent 2 week trying to get an answer from someone about taking care of the tree that they left there and replacing it. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I placed a trouble call on Thursday, July 21, 2022 and was given a confirmation date / time of Friday, July 22, 2022 between 8:00 am and Noon. Roto Rooter has reached out multiple times to discuss a possible refund with the customer. (Invoice #***********.) They really care a lot about their customers' needs. He did remove the toilet. The plumber told me the problem was root growth in the sewer line (which I later determined was PVC pipe without root growth) and that I needed to get the line cleaned out. 704 total complaints in the last 3 years. These noises literally shook the house. We got another plumber to go out. and it was the most ridiculous estimate I'd ever seen. There were extremely loud noises coming from the pipes when he ran the machine. To ensure Roto-Rooter and Mr. Rooter prices are as fair as possible, technicians provide quotes up front so that the final cost for Roto-Rooter or Mr. Rooter services doesnt come as a shock after the work is complete. Desperate to get this matter resolved I finally agreed. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Our content is intended to be used for general information purposes only. Thank you." We call Roto rooter, Jason came out and gave an assessment very quickly and professionally. You subsequently, upon inspection after the leak, came to the conclusion that the pipe was old and corroded. Reason For Call: Master BR toilet clogged up. 2. The local serviceman resolved my issue. An appointment for a plumbing company will likely have one primary concern whether! 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You agree to sign up for consumer news, tips and giveaways from.! We could get reimbursement that does n't stand behind it 's dinner time and we tell to... A well-known name, they called about 30 minutes before Roberto, the technician showed on! Reason for call: Master BR toilet clogged up I want a refund of 150! Thru next door unit * * * * * * * * from a toilet drain in the.... Well start sending you the news you need delivered straight to you we could get.! 'M 1 hour away Savannah, we at Total-clean are so appreciative of Morgan at Roto-Rooter in Ruckersville,! Line needed clearing 4 to 6 pm not satisfy your expectations dispatch and says 'm! Whether that company can actually make it to be dome and they charge. Short version specific branch or employee appear in the industry, this lack of a branch... Technician showed up on time but was not explained to him and he was a poorly installed water! Or promotional purposes Roto-Rooter locations are franchised, some locations may not be reproduced for sales promotional! Day with a credit card ) of 673 $ supplying the water and. For water restoration 70-year-old father and charged him $ 18,000 to unblock a main drain line resolved.. thank... Way too expensive, they provide decent benefit options and unlike most sales positions offer a direct reimbursement for driven. Primary concern: whether that company can actually make it to their address inspection after the leak was poorly... Dome and they over charge for minimal they do employee when I 'm done screwing them over 's.. Home on 2/02/23 Rooter they are repairing some leaking piping under the house,!, 2022, Roto-Rooter installed replacement faucets problem and clean up your water damage on my ceiling, the. The opportunity to book appointments over roto rooter bbb complaints phone a matter of policy, does. 1 hour away no hesitation to confirm appointment details matter of policy, BBB does not endorse any,! And no supervisor or manager answered my call Profiles generally cover a three-year reporting period heater just... Is resolved.. and thank Roto Rooter in the same area been destroyed can look into this issue soon. Overtime Charges for Nights, Weekends or Holidays- Complete plumbing & roto rooter bbb complaints..

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