2. I am looking for someone who is an amazing communicator, detail-oriented, takes initiative, experienced and invested in continuous learning and growth. enviando un correo electrnico a Customer Service Representative Job Summary When our customers require assistance, you'll make sure they get whatever they need to feel secure with Schenectady Savings & Loan. Read about how we use cookies in ourPrivacy Notice. You will greet all clients with a smiling face and an attitude that declares your eagerness to serve. Compensation may vary and is based on geographic location of the specific role as well as the skills and experiences of the selected candidate. Is someone in your life looking to advance their career opportunities? The work of a customer service representative can be stressful, as they are often required to deal with angry or upset customers. Caso continue recebendo esta mensagem, If these values resonate with you and you're ready to roll up your sleeves to join us on our mission, we are now looking for our Next Customer Happiness Manager, bilingual in German and English. Responsibilities (but are not limited to): Communicating with customers through various channels.Responding promptly to customer inquiries.Maintaining a positive, empathetic, and professional attitude toward customers at all times.Acknowledging and resolving customer complaints.Ensure customer satisfaction and provide professional customer support.Processing customers orders as they come through our ticketing system.Resolving customer conflict or complaints in an amicable manner. Works under immediate supervision. Freshdesk lets your service reps create workflows to automate certain repetitive tasks. By joining our team as a Customer Service Representative, youll have the opportunity to provide world-class service to our customers through various channels while also working in our fun-forward culture. That's where you come in. Were in the business of helping people live well and empowering them to create a better tomorrow through the financial and health-related habits they form today. Service reps have to be quick on their feet, excel in having good conversations with customers, exhibit mastery in the product/service, and have a positive outlook that isnt put down by a bad customer interaction. The best CSRs are genuinely excitedto help customers. Another way to advance as a remote customer service representative is to move into a sales position. $32 Hourly. Medical Customer Service Representative Resume. Sample list of responsibilities for a customer service associate: Handle customer inquiries via email and chat, giving prompt answers to customer questions. Customers may reach out to service agents regarding questions on product usage, payment information, company-owned content, refund policies, or order updates. As a Customer Service Representative, you will serve as the primary point of contact for individuals who have questions or concerns regarding their retirement plan. We have competitive benefits along with a clear career path to allow growth within 6-8 months. These workflows can be executed instantly. Please enable Cookies and reload the page. Actual pay will be determined based on experience and other job-related factors permitted by law. You should also make sure that the company has a good reputation and positive reviews online. The exact roles on your customer service teams and their day-to-day duties will vary based on your offerings. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail Regular Schedule: Must be available to work an 8-hour shift between the hours of 8:00am 8:00pm EST Monday Friday (work overtime as needed during peak volumes). Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions. Parental Leave fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child. Once you have completed new hire training, you will take part in a shift bid to determine your schedule. We are a high performing team that takes great pride in our work. You will contribute daily to the Support teams mission to delight our customers and help eliminate the fear of purchasing and using health insurance. Your support metrics such as response times, FCR, and more have plummeted. With 50 years of experience, approximately 48,000 employees and operations in more than 40 countries, Cardinal Health seizes the opportunity to address healthcares most complicated challenges now, and in the future. No credit card required. A customer service representative should be able to interact with a customer and immediately get the context of their problem. A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. This will help you answer questions and solve problems for customers. For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees. Customer success can directly impact a companys revenue numbers as it can produce clients with higher lifetime values. They are there to help resolve any problems the customer may have through various channels depending on the company. Individual pay is based on skills, experience and other relevant factors. They must also empathize with customers. Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. From bootstrapped beginnings, ClickTime has now tracked over $140 billion worth of employee time, helping its customers understand and improve their workforce efficiency, profitability, and resource planning. They must have great listening skills to understand what the customer really wants and should also have the patience to handle conversations effectively irrespective of the customers skill level. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Good documentation skills. ClickTime is an equal opportunity employer (EEO), and we value diversity at our company. Job Posted: 26. You will be required to have a dedicated, quiet, private, distraction free environment with access to high-speed internet. We help people prepare by providing solutions that consider the whole picture. This is a VSP role = Variable Staffing Pool meaning you will work 32 hours and up to 40 hours. New Vsp Customer Service Representative jobs added daily. This will give you confidence that youre working for a reputable company. Refers callers requesting provider information to Provider Services regarding Magellans professional provider selection criteria and application process. Demonstrated knowledge of current technologies such as used: tablets, computers, smart phones, etc. This position may be eligible for short-term incentives as well as a comprehensive benefits package. Jobs Customer Service / Guest Services Jobs About the Company. List the primary duties of the customer service agent in this section. We only hire the best and make them even better. At SimplyInsured we are on a mission to eliminate fear in health insurance. Training Schedule: Monday Friday 8:30am 5:15pm EST for the first 8 weeks (no time off during training). Applicable salary ranges may differ across markets. Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Once fully trained, flexible scheduling may be available. The lesser people you have in your support team, the longer you have to keep your customers waiting. Founded in San Francisco in 2015, we now employ more than 2,000 people globally and collect more than, IoT Analytics Company of the Year in 2022s IoT Breakthrough Winners. Remote customer service representatives can utilize this trend by developing strong relationships with their customers. The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction. Posted: May 10, 2022. You may choose to consent to our use of Acknowledging and resolving customer complaints. As a well-funded startup, youre an integral part of who we are and who well become. We maintain a drug-free workplace and perform pre-employment substance abuse testing. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. enva un correo electrnico a Making sure we maintain the following levels of engagement and response to our clients. Using a machine learning data analysis, we determined the following key facts about international customer service representative job descriptions: The average international customer service representative job description intro is about 112 words; The responsibilities section contains an average of 11 bullets points Some companies may provide additional equipment, such as a second monitor. per informarci del problema. Thats one of the many reasons weve been recognized as a great place to work by Built In, Forbes, and Fast Company. Responding promptly to customer inquiries. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Molina Healthcare offers a competitive benefits and compensation package. (CS handbook maintenance, template management, tag management, workflows, Helpscout docs, FAQ Management, CS tool management/owner, etc. Genomelink will become the default data storage and app store in the future. We are experiencing tremendous growth, and in this role, youll have the chance to help us define our processes as our company scales. As a performance driven company, we strive to create a culture of excellence with high standards, and high values while providing outstanding growth and involvement opportunities for employees. Job specializations: Customer Service/HelpDesk. Health insurance is complicated, expensive, and really important - so it tends to create fear for most people; our goal is to reduce that fear as much as possible. EEO StatementWe are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). Open and maintain customer accounts by recording account information, Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution, Maintain financial accounts by processing customer adjustments, Recommend potential products or services to management by collecting customer information and analyzing customer needs, Prepare product or service reports by collecting and analyzing customer information, Contribute to team effort by accomplishing related results as needed, Identify and assess customers' needs to achieve satisfaction, Build sustainable relationships of trust through open and interactive communication, Provide accurate, valid, and complete information by using the right methods/tools, Meet personal/team sales targets and call handling quotas, Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution, Keep records of customer interactions, process customer accounts, and file documents, Follow communication procedures, guidelines, and policies, Resolve customer complaints via phone, email, mail, or social media, Use telephones to reach out to customers and verify account information, Greet customers warmly and ascertain problem or reason for calling, Assist with placement of orders, refunds, or exchanges, Take payment information and other pertinent information such as addresses and phone numbers, Answer questions about warranties or terms of sale, Suggest solutions when a product malfunctions, Attempt to persuade customer to reconsider cancellation, Utilize computer technology to handle high call volumes, Work with customer service manager to ensure proper customer service is being delivered, Compile reports on overall customer satisfaction, Strong phone contact handling skills and active listening, Customer orientation and ability to adapt/respond to different types of characters, Excellent communication and presentation skills, Ability to multitask, prioritize and manage time effectively, High school diploma or equivalent; college degree preferred, How to Tailor Your Resume to a Specific Job Description, Customize Your Resume to Stand Out From the Crowd, What's an ATS-Friendly Resume? **Resolve customer issues while working for an industry leader** At CarMax Auto Finance, in Kennesaw, GA, we put the needs of our customers first and positively impacting the car ownership experience at CarMax. Contingent on the LOB, may assist in Identifying technical issues through problem duplication and manipulation of customer data to provide details to the software development team for product correction and improvement, May be required to utilize multiple hardware and software tools to troubleshoot a variety of issues, Two to four years of customer service experience handling complex issues in a high-volume environment, One year taking ACD calls within a call center environment, Available to work any shift, including weekends, holidays, and/or overnight, Demonstrated effective written communication skills including business writing, grammar, and punctuation in order to correspond with customers via letter, email, and webchat, Demonstrated ability to work independently and within a team with minimal supervision; takes initiative to effectively carry out responsibilities, Demonstrated ability to effectively communicate and/or coach as necessary with all levels of employees; possesses strong interpersonal skills, Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made verbally, Demonstrated ability to learn, support change management and assimilate new information quickly, Excellent problem-solving, critical thinking, and effective negotiation skills, Ability to work at a computer at least 90% of the time, Ability to work within multiple complex systems to extract information needed to support customers, CPU (VSP Provided) Intel Core i5-7500 (4 Cores/6MB/4T/3.6GHz), Memory (VSP Provided) 16GB 2X8GB 2666MHz DDR4 Memory, Hard Drive (VSP Provided) 256GB Solid State Hard Drive, Wired Connection (to Router/Modem; Cable/wire provided by VSP) Router/Modem NOT provided by VSP Vision Yes, Download Speed (per user on home network) 50 Mbps, Upload Speed (per user on home network) 10 Mbps. The team works as a global professional remote team. The customer service representative will need a computer with a high-speed internet connection, a landline phone, and a headset. Agents might then have to collaborate and work with multiple internal teams, including product development, finance, marketing, procurement, and order fulfillment, to give customers a suitable and satisfactory answer. Compensation range for the role is listed below. Which company do you like for their customer service? excuses voor het ongemak. We are humbled every day to serve them. The salary for this position may vary based on a candidate's experience, industry expertise, technical skills, and location. The base salary range for this position is $14.00 per hour. 1+ years experience in a telecommunications billing environment. CSMs can move up the ladder to become directors or VPs of customer service, strategizing and aligning internal teams to deliver excellent customer service. Our approach to the industry makes us unique, and the people at Kin help us excel. You are excited about learning new technologies/skills, and you are ready to get your hands dirty in developing/highlighting key documentation and processes that need to be built around Customer Service. Molinas Customer Experience team has several opportunities within our organization. Jobs; . An unhappy customer is the worst thing you could imagine. Proficiency in using Microsoft Excel and Word is an added advantage. As a regular part of doing business,VSPVision (VSP)collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. The base pay range indicated here does not include any additional benefits or bonuses/commissions that you may be eligible for based on your role and/or employment type. 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